Have you guys installed the USB firmware update? (1.08)This is a different update from your standard firmware (just for the usb) and is installed with a different method.
https://www.fractalaudio.com/axe-fx-iii-downloads/
Yes. Check your USB settings. By default USBs timeout if not used. There’s a Windows setting which tells it not to. There’s also a command you can run to reset USBs. You’ll have to google it.I'm having the same issue here. Tried multiple cables and USB ports, disconnecting other USB devices, reinstalling drivers, removing Axe FX II XL driver, disabling energy management on every available USB device... to no avail.
No known solution yet?
I googled it. This was the first thing which came up https://www.anyrecover.com/external-device-recovery-data/usb-reset/#tip3. There will be others.
Have you guys installed the USB firmware update? (1.08)This is a different update from your standard firmware (just for the usb) and is installed with a different method.
https://www.fractalaudio.com/axe-fx-iii-downloads/
Sometimes I even have this problem right after I turn on my Axe fx and PC. No sound. Then I have to reboot the PC and Axe fx to get sound from the USB again. Usually it happens in the middle of working on a mix or something though. I still have no clue what causes this but my other sound cards done not have any issues like this at all.
I'm on windows 10 btw
Normally there shouldn't be any latency at all.
@Guitarjon. Unplug the usb from PC / MAC port for 2 seconds, then plug it back in.
Thats the best fix at the moment. no need to reboot. Also, if you turn on the AXE III, before you wake the computer, it'll work without doing anything.
If you have problems in the middle of playing/ mixing, thats an additional problem. In my case, the only other USB disconnect i ever got, was when i used a non-powered USB Hub. I plug the Axe straight in, and use my powered hub for everything else.
There will always be some latency. That's why you have the compensation option.
No, that is not correct. The Axe Fx first of all has direct monitoring, so when you're tracking you shouldn't notice any latency, which I also don't of course, so that's fine. The recorded signal in the daw however, has a latency shift and that is not supposed to happen.
Yeah, It's a nuisance.I always start my axe fx first. I never use USB hubs. It doesn't happen everytime. It seems random. However it does happen enough for it to be a nuisance.
No, that is not correct. The Axe Fx first of all has direct monitoring, so when you're tracking you shouldn't notice any latency, which I also don't of course, so that's fine. The recorded signal in the daw however, has a latency shift and that is not supposed to happen.
You have to set the correct offset value!!!I always start my axe fx first. I never use USB hubs. It doesn't happen everytime. It seems random. However it does happen enough for it to be a nuisance.
No, that is not correct. The Axe Fx first of all has direct monitoring, so when you're tracking you shouldn't notice any latency, which I also don't of course, so that's fine. The recorded signal in the daw however, has a latency shift and that is not supposed to happen.
You have to set the correct offset value!!!
Direct monitoring is so you can hear zero latency, however the recorded tracks will be staggered, until the value has been entered.
- Zoom in on two waveforms that are misaligned.
- place the cursor at the beginning of the first, write down the sample position
- place the cursor at the beginning of the second, write down the sample position
- subtract the smaller from the larger one.
- that number is the exact amount of latency offset compensation you need to enter.