As a long time Fractal user, and a computer geek most of my life, I found this a bit odd. I updated the firmware (from 5.03 to 6.03) on my backup AxeFXIII this morning, and after it rebooted, pressing any of the soft buttons (A-E) did nothing. I let it sit for over 10 minutes, just in case this might still relate to sluggish response after initial boot, but the screen just flicked, as if going off and back on. I rebooted a second time, just to see if anything changed, and got the same results. I decided to try connecting via Axe-Edit III and it and the FC-12 communicated and controlled the AxeFXIII just fine. On a whim, I decided to try the soft buttons one last time and all the soft buttons again activate their respective functions. I mainly bring this up just in case this is of some value to Fractal (or other users, but this may just be a one off).