Hi Guys,
I'm in the UK and I sold a pretty expensive guitar and preamp to a guy in Finland. We initially got in touch via a forum but decided to complete the transaction via eBay as we had never met. The transaction went through ok and I shipped the items off.
The buyer got in touch after he opened the package as the guitar had a small crack on the neck which happened during shipping. I packaged the guitar well in a big box with plenty of bubble wrap and the guitar itself was in it's hard-case which was not damaged so it looks like it was dropped hard or similar. I called UPS 2 weeks ago, to open a case and heard nothing until today when the package was returned to me. The guitar is now missing the trem cavity cover, the tremolo arm and the allen key. Also the Preamp is not in the box. I also had a letter today from UPS saying that the insurance was not valid as the packaging was not sufficient. On the next line it says that UPS were unable to inspect the packaging and I need to contact them if I can provide access to this. I called UPS and they said that I need to write to the head office if I wish to follow this up.
I'm just trying to get hold of the buyer as he seemed pretty happy with everything so I'm not sure if this is a UPS cockup of whether he has requested the package to be returned.
On top of this when I checked the tracking info on the package UPS have changed the status of the initial shipment to package refused which is a lie as the package was accepted in good condition but the buyer. In fact the buyer sent me photos of the guitar showing the damage and has also sent me messages saying that he really likes the preamp.
Does anyone have an experience of UPS' insurance and how they do business? I'll write a letter to them next week as requested and I have the original packaging here for them to inspect so I hope that everything will work out OK.
Any advice at all would be really useful
Thanks
Spence
I'm in the UK and I sold a pretty expensive guitar and preamp to a guy in Finland. We initially got in touch via a forum but decided to complete the transaction via eBay as we had never met. The transaction went through ok and I shipped the items off.
The buyer got in touch after he opened the package as the guitar had a small crack on the neck which happened during shipping. I packaged the guitar well in a big box with plenty of bubble wrap and the guitar itself was in it's hard-case which was not damaged so it looks like it was dropped hard or similar. I called UPS 2 weeks ago, to open a case and heard nothing until today when the package was returned to me. The guitar is now missing the trem cavity cover, the tremolo arm and the allen key. Also the Preamp is not in the box. I also had a letter today from UPS saying that the insurance was not valid as the packaging was not sufficient. On the next line it says that UPS were unable to inspect the packaging and I need to contact them if I can provide access to this. I called UPS and they said that I need to write to the head office if I wish to follow this up.
I'm just trying to get hold of the buyer as he seemed pretty happy with everything so I'm not sure if this is a UPS cockup of whether he has requested the package to be returned.
On top of this when I checked the tracking info on the package UPS have changed the status of the initial shipment to package refused which is a lie as the package was accepted in good condition but the buyer. In fact the buyer sent me photos of the guitar showing the damage and has also sent me messages saying that he really likes the preamp.
Does anyone have an experience of UPS' insurance and how they do business? I'll write a letter to them next week as requested and I have the original packaging here for them to inspect so I hope that everything will work out OK.
Any advice at all would be really useful
Thanks
Spence