FAMC
April 7, 2020 7:53 am
I will delete this particular thread as soon as the ticket system gets its final update. That is hopefully going to happen before this evening or by tomorrow. As soon as they are done with that, your ticket links will re-appear. Nothing was intentionally deleted! And we believe we have all active tickets recorded. I am aware of around 10-15 users that have extended ticket delays.
Forum corruption and internal spam will have knocked out a bunch of good forum (not ticket) items. We did a bulk delete based on a time-frame of rouge user accounts.
Don't use the forum for ticket help. The ticket system will be the only direct tech support vehicle and its going to work flawlessly. New software, new infrastructure, new modules, etc... Its working great finally.
No response to this post needed. I just wanted to report the current situation. I see your account, and I can see your extended problem. It will be addressed by tomorrow and you will be taken care of via the ticket system only. I won't have helpers tending to the forum to answer generic questions for a week or two as they are working on the rapid response team.
Stay Safe and Healthy.