Surrealistic Brillo
Inspired
I am a Fractal fanboy. Cliff’s a genius and Fractal’s customer service is great. Had an Ultra, have a II and an AX8. I’ve been tempted to get a III (second hand) but I just can’t see the point without the foot controllers. I know there are workarounds. But it’s certainly very odd and a hassle that the flagship unit came out without the controllers or Axe Edit. I agree some statement by Fractal about what’s going on with the controllers and an ETA would be a nice gesture to the customers.
Agreed. I’m a complete convert and have everything Fractal currently has available for sale (including the 3, 2xl+, MFC-101, AX8 and FX8)...down to the expression pedals but excluding the load box. I love the products on pretty much every measurable level and I’ve been an advocate of this tech with many fellow dyed in the wool tube amp players who have been very impressed with the units and my reporting to them about the updates, the relatively high level of responsiveness to user feedback and needs, etc. I’m not just on here to bitch. It’s simply a legitimate issue that should be addressed...or not. I mean, it’s not my business and it’s not my dissatisfied customers. I guess they’ll handle things however they feel compelled to handle them. As an individual who strives for continuous process and product improvement, high levels of customer satisfaction and service for his stakeholders, customers and delivery team members I don’t understand what appears to be the notion (perpetuated by some users and some of the moderators) that dissafied users are just “impatient” and “complaining” about the FC situation. It’s deeper than that and considering the usually high level of customer care, it’s just puzzling. I don’t get it, frankly.
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