No, but other companies do offer great service, so in that sense, Fractal are not unique. Great/good/excellent/etc but, not unique.
FWIW, I currently have no need for and nothing to do with Line6 or Digitech, however, I'll restate that, at least here in Australia (not Austria......), these experiences are very much dependent on the distributor, not the manufacturer.
By way of example, previously, I had excellent results and service over and above the norm from one of them (though I'll not say which), until they changed distributors. Now that they have new distributors, every single dealing with them sucks a large one and is like pulling teeth.
Cheers,
Mo.