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I can't speak openly here, but our company (global TK) tried to outsource important IT Stakes, we are in PUNE btw, and i cannot laugh at this things anymore.I'm losing it with all the Indian outsourcing. Every software product I try to use lately is a steaming pile of iguana dung. You call tech support and you get "Venkateera" who proceeds to talk down to you over a static-filled, high-latency, VOIP connection and when you point out the glaring deficiencies the response is "you shouldn't do that". I've used Orcad schematic capture for nearly 20 years. The latest version (all outsourced to India) is so bug-ridden that it's comical. I tried to point out to tech support that if you have more than several pages open then the program is so slow it's unusable and their response was "don't open so many pages". Uh, duh? Then they proceeded to have me hack at the registry as though that would make any difference (it didn't).
With something like this, they destroy the reputation of a company , the customer don't get to know why...
Now we are insourcing again LoL