I submitted the claim. The buyer claims he's heard from UPS concerning the payout, but I have not. I thought from the beginning there is something not quite right with the transaction and this guy after he told me he was home all day and UPS didn't even drive down his street.
Once he informed me of that I asked him to call me which he refused to do and still has not to this day. Messaging through Reverb, text, etc. tends to get lost and I find it best to talk on the phone. You get a better feel for the person you are dealing with and most aren't cocky and aggressive as this guy has been through Reverb.
We're talking a 900.00 transaction here. I get it, that is a nice chunk of change, but if you work for a living, know how to manage your money and don't live beyond your means, 900.00 is not going to put you in dire straits as this guy seems it has done to him. You guys have made me even more wary of this clown and I can't help but think he's dishonest. He wants his cake and eat it too. Meaning the guitar and the money.
Shipped tens of thousands of packages with UPS with my business; many shipments in the tens of thousands of dollars, and the sad fact is that some people are assholes, and that’s just the world we live in. Luckily, the VAST majority are not, and it is always possible that a person didn’t receive a package that was left for them in this day and age.
Having said That, UPS, if they delivered the package without handing it to an actual person, have the responsibility to place the package “out of sight and out of weather”, so any “porch pirate” crap can be collected via insurance when you file a claim through UPS.
You file the claim, it’s your shipment. When you do so, Generally, UPS will look up the driver’s GPS (for stops), his scanning history for your package delivery, contact the local depot, driver, etc., and many-times the receiver, to confirm the package wasn’t received on the date (or thereafter), of the indicated delivery of the package.
If this guy is an asshole - dollars to donuts - UPS (and Reverb or etc) has had problems with him and his “missing deliveries” before. In UPS’s case, as the driver is responsible for the delivery - that whole “out of sight out of weather” ..”thing” …then the driver can get into trouble and become wary of releasing packages without a signature when they stumble upon such an asshole. Also drivers might be reluctant to leave a package in high-crime areas where porch piracy is a regular thing. Like I say, it’s on the driver to successfully deliver a package in his truck, signature or not.
As to this guy? From experience, If this guy is losing his mind and contacting UPS, that sounds more like a guy freaking out, thinking his package has been stolen and that he’s out real cash and you ain’t helping. So he’s freaking.
Normally, scumbags aren’t too-into making much of a fuss - especially if they have a history of “lost packages” and UPS can so-easily trace those “lost packages” via a driver’s stops reported by a driver’s ‘Board’, which logs if the the driver stopped at that address, for how long, and if he scanned that package or not.
…anyway…
You file a claim. Last we jumped through that hoop (it’s been a while), it takes up-to ten days for an investigation into the loss of a package. In that time they will likely contact the receiver. What was shipped? how much did it cost, did they check around the property, That kinda thing.….
UPS recently changed the way they handle claims under a hundred bucks, but, used to be, they will have You fill out a few forms, send in proof of value - things like that, and this is all then handed over to claims. Claims will contact you and may try to lower the payout, it’s just their job, waste of energy getting too excited about that, just ask for a supervisor the very-second the insurance guy gives you any crap, generally that will hurry things along in your favor, all paperwork matching up, Claims will confirm their payout on the claim in that call, payment shows up in the mail within a few weeks later.
UPS allows $100.00 standard insurance, it’s baked into the shipping rate everybody pays. Anything above that initial one-hundred bucks you will pay for in an additional insurance premium on the shipment. If you didn’t pay for the extra insurance on that package, you won’t be receiving anything past that initial 100 bucks+shipping (label) cost (if you qualify). ..and that’s on you. Insure your shipments for their worth or take responsibility for the loss if it comes to these types of situations.
We have run into quite a few situations where we just accept the loss. For us it’s just business, and business is just ones and zeros for the most part, but we haven’t yet had UPS mess us around on paying out insurance claims when we file them.
Our policy is that we cover all damage and loss in transit to receipt, and we might run into a problem with non-delivery once every two-three years, ..y e a r s …which goes to say that there isn’t that many bad people out there pretending stuff isn’t showing up.
Lots of delays in transit, that’s just a thing, We have had UPS hide packages so well that the receiver couldn’t find them, UPS has occasionally gone back out to find the package for the customer.
If the package has been delivered to the wrong address, the Driver’s ‘Board’ would show where he stopped, where he scanned that package..wherever that address may be. They will go out and reclaim the package if they can, otherwise, it’s on the driver for their inaccurate delivery. And UPS pays.. up to the insured amount.
…This was a big package so, I don’t think it’s ”out of sight out of weather”.
If the client is losing their minds and clumsily calling UPS themselves? …I would suspect porch theft. That being suspected UPS should cover the loss up-to $100.00 or the insured amount on that package+label cost.
Best of luck.
That’s awesome!