We all know how great the Fractal Audio gear is; how great it is that Cliff takes so much personal pride in the product and his community, participating regularly in the forums. So a big thank you! *BUT* sometimes other great people don't get the public recognition - or at least, I haven't seen it, except in the "Credits" under "UTILITY->CREDITS" where M@ is listed as "EVERYTHING ELSE" . While I'm sure that there are many great contributors to this great company and product line, I've been exposed to one that just continues to blow my mind. A guy called Matt Picone (m@). I have a day job so my Fractal Audio equip work all happens nights and weekends. My first exposure to M@ was at 11pm on a Saturday night - I couldn't figure something out for the MFC-101 sysex protocol. I was writing my own editor for it (certainly not a "normal" supported activity) and I couldn't figure out some things about the MFC-101's sysex protocol and, in frustration, posted a customer support message at 11pm EST on a Saturday night, not expecting to hear until the following week. Within 5 minutes I had a response from M@. Unbelievable. I have since completed the editor project and am doing some very off-the-wall things with my MFC-101 and Axe-FX setup - things that they were not intended to do, so I frequently exhaust my knowledge and research and in resignation bother M@ again with my questions. He always responds within minutes - day or night, weekday or weekend. The guy's a machine. And he *always* manages to know the answers or propose an approach that leads to an acceptable solution.
So this is my thank you to a guy who knows his product, the subject matter, and always goes above and beyond the call of duty to help me, and I'm sure everyone else he can. Thank you M@!
Cliff - you are to be congratulated also, for attracting retaining such great personnel. The culture and attitude of a company are *always* a reflection of and the direction set by the company leadership. It is a privilege to be your customer.
-Gary Heller
So this is my thank you to a guy who knows his product, the subject matter, and always goes above and beyond the call of duty to help me, and I'm sure everyone else he can. Thank you M@!
Cliff - you are to be congratulated also, for attracting retaining such great personnel. The culture and attitude of a company are *always* a reflection of and the direction set by the company leadership. It is a privilege to be your customer.
-Gary Heller