He already has a ticket open
That is handled on the support system. Thanks.
OK... So what do you want me to do.
You should have an email.
Because if it turns out that the factory warranty on their flagship product isn't transferable even in the event of defect that's something that should probably be out in the open?
I got an email but i'm having trouble accepting it. What you're saying is that although the unit might have just rolled off the assembly line last month, and is defective, that I'm screwed because you don't transfer warrantys in any form? I looked forward to being an axe fx owner for several years until i could afford this one, and you're saying this is the experience I have to walk away with?
Shipping it back at my cost then paying for parts and labor to fix a defective product is out of the question, so what other recourse do I have other than to put it on ebay and make it someone elses problem?
It is out in the open. It's available on the shopping page for the unit. It's certainly no secret. See here: http://shop.fractalaudio.com/Articles.asp?ID=260
But here's a tip: EVERYTHING related to service and support is at Fractal's discretion. They can make exceptions any time they like. It's a great part about running your own business: you're the boss.
Consider how you're coming off in this thread to all the people who have tried to help you and ask yourself if you're encouraging or discouraging people from wanting to go out of their way for you.
We don't need thick skins as much as you need a good dose of humility and tact in your tone and responses here. At the end of the day if your unit works or does not work it's no skin off our backs. So why wouldn't you assume we have the best intentions trying to help you here? Both with technical advice and communication advice. When multiple people here start to suggest you're getting out of line, it's likely the case that you are. There's no reason to be anything other than plainly truthful with you.
Not me!!I have scanned the the original bill of sale and invoice with the serial number and warranty (1 year) right on it. Order # 8556 Who should I send it to?
If you're having a discussion with Support through email, why share it on the forum...?
Your attitude stands in the way of getting a solution to your issue.
Not really, he spent good money on it....and something is obviously wrong. He has every right to inquire AND post here about it.