I had an issue with my III and it was replaced and in my hands within a week (to be fair, I'm on the east coast).
Shit happens, as with any company. Fractal gave me unprecedented customer support and that's all one can ask, really.
The first thing I did was open a support ticket, and from the there it was pretty smooth sailing. Professional courtesy goes a long way when communicating the issue at hand.
Gripping on the forum wasn't even a consideration. It's not going to expedite the situation and just creates unjust animosity.
Be tolerant, these guys are working there asses off around the clock. In fact; Marc even sent me a status update at 1:45 am est. just to let me know the unit had been shipped. If that isn't dedication I don't know what to tell you. Most corporate companies operate 9-5, faceless and are completely soulless.
As the other fellas have mentioned, get an AX8 if you need redundancy.
Keep the faith!