Why does it seem like everyone has no ethics anymore?
Just the latest nugget:
I get an email from SiriusXM that my subscription is due to renew. I see that they jacked the rate up to $500 for two years. Screw that, I want to cancel.
So I go to the SiriusXM website and select "Manage Your Subscriptions" and then "Cancel Subscription". It gives me two options: "Select a New Subscription" and "Transfer Subscription to Another Vehicle". Uhhhh, I selected "Cancel".
Then I see fine print down the bottom of the page that you either have to call or chat to cancel. So I figure I'll chat. It says chat lines are open 8am to 8pm EST. It's currently around 6pm. So I click "chat"... "Chat is unavailable. Please try again between 8am and 8pm".
So I get up this morning and try again... "14 people are ahead of you". Ugh. "4 people are ahead of you". Getting there. "9 people are ahead of you". Uh, what?
Finally get an agent.
Vin,
Hi, my name is Vin. Thank you for contacting SiriusXM.
How may I help you today?
You,
Please cancel subscription.
Vin,
I'm sorry to hear that you are considering cancellation.
May I know the reason for cancellation?
You,
Don't drive that car anymore, too old to get into it.
Vin,
Is there any certain reasons for not driving that vehicle?
You,
Please cancel subscription.
Vin,
Allow me 2 minutes to check your account.
Vin,
Thank you for details.
I see that the radio is active with Select 2 years plan on it.
We donot want to loose you as a customer as you have been the most valuable one for us. What Best I can do is I can offer a promotion which can justify the minimal usage you have .
For the next 12 months, you are eligible to receive our Select package at a promotional rate of $60, plus fees and taxes. That’s like paying $5 per month. Just like the previous offers, this plan will automatically renew and bill at then-current rates, and it will renew to the standard Select package which is $16.99, until you contact us to cancel, which you can do at any time.
You,
Please cancel subscription.
Vin,
Let me go out of my way and offer you the Most discounted offer . I can offer you All Access plan for $2 charge for 3 months .
I am sure you can afford this price.
You,
Please cancel subscription.
Etc.
Just the latest nugget:
I get an email from SiriusXM that my subscription is due to renew. I see that they jacked the rate up to $500 for two years. Screw that, I want to cancel.
So I go to the SiriusXM website and select "Manage Your Subscriptions" and then "Cancel Subscription". It gives me two options: "Select a New Subscription" and "Transfer Subscription to Another Vehicle". Uhhhh, I selected "Cancel".
Then I see fine print down the bottom of the page that you either have to call or chat to cancel. So I figure I'll chat. It says chat lines are open 8am to 8pm EST. It's currently around 6pm. So I click "chat"... "Chat is unavailable. Please try again between 8am and 8pm".
So I get up this morning and try again... "14 people are ahead of you". Ugh. "4 people are ahead of you". Getting there. "9 people are ahead of you". Uh, what?
Finally get an agent.
Vin,
Hi, my name is Vin. Thank you for contacting SiriusXM.
How may I help you today?
You,
Please cancel subscription.
Vin,
I'm sorry to hear that you are considering cancellation.
May I know the reason for cancellation?
You,
Don't drive that car anymore, too old to get into it.
Vin,
Is there any certain reasons for not driving that vehicle?
You,
Please cancel subscription.
Vin,
Allow me 2 minutes to check your account.
Vin,
Thank you for details.
I see that the radio is active with Select 2 years plan on it.
We donot want to loose you as a customer as you have been the most valuable one for us. What Best I can do is I can offer a promotion which can justify the minimal usage you have .
For the next 12 months, you are eligible to receive our Select package at a promotional rate of $60, plus fees and taxes. That’s like paying $5 per month. Just like the previous offers, this plan will automatically renew and bill at then-current rates, and it will renew to the standard Select package which is $16.99, until you contact us to cancel, which you can do at any time.
You,
Please cancel subscription.
Vin,
Let me go out of my way and offer you the Most discounted offer . I can offer you All Access plan for $2 charge for 3 months .
I am sure you can afford this price.
You,
Please cancel subscription.
Etc.