Update For a detail of how I found myself making the OP in this thread see post 19.
Thread was originally titled -- Online transaction dispute - What would you do here?
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Several posters here commented in a previous thread of mine regarding new to online selling and receiving feedback. Thanks again. I'm happy to report that with several transactions now under my belt, all have been extremely smooth with no issues as expected with most people being honest and rational. About 80% so far have been courteous enough to leave feedback without any prompting.
Unfortunately, I’ve already run in to my first dispute. I’m not looking to try or air the details of the dispute in public, so I’ll be vague on purpose. I wonder what you would do in this specific situation I currently find myself in.
From my view, there are several red flags coming from the buyer side including the opening claim which I’m pretty sure would get laughed out of any small claims court. I suspect scammer, but could just be some irrational nutjob.
Buyer escalated to online payment intermediary when I pushed back.
Online intermediary decided item gets returned and both sides are out shipping costs.
I receive shipment tracking information from online intermediary. Check the carrier’s web site and find that shipment has been voided. I alert the online intermediary and the case goes back to status of “under review” and remains that way.
I later receive an email not from the online intermediary, but from the carrier that a shipment is in route to me from the buyer. This is a different tracking number than the one that was voided.
As far as I can see, the case is still “under review” and all I get from the intermediary when reaching out is “we are currently reviewing your case….” since Thursday.
Would you accept or refuse this incoming shipment that is undocumented as far as you know within the case record and case status being “under review”? Having received no further instruction from the intermediary since it went back to that status?
Thread was originally titled -- Online transaction dispute - What would you do here?
___
Several posters here commented in a previous thread of mine regarding new to online selling and receiving feedback. Thanks again. I'm happy to report that with several transactions now under my belt, all have been extremely smooth with no issues as expected with most people being honest and rational. About 80% so far have been courteous enough to leave feedback without any prompting.
Unfortunately, I’ve already run in to my first dispute. I’m not looking to try or air the details of the dispute in public, so I’ll be vague on purpose. I wonder what you would do in this specific situation I currently find myself in.
From my view, there are several red flags coming from the buyer side including the opening claim which I’m pretty sure would get laughed out of any small claims court. I suspect scammer, but could just be some irrational nutjob.
Buyer escalated to online payment intermediary when I pushed back.
Online intermediary decided item gets returned and both sides are out shipping costs.
I receive shipment tracking information from online intermediary. Check the carrier’s web site and find that shipment has been voided. I alert the online intermediary and the case goes back to status of “under review” and remains that way.
I later receive an email not from the online intermediary, but from the carrier that a shipment is in route to me from the buyer. This is a different tracking number than the one that was voided.
As far as I can see, the case is still “under review” and all I get from the intermediary when reaching out is “we are currently reviewing your case….” since Thursday.
Would you accept or refuse this incoming shipment that is undocumented as far as you know within the case record and case status being “under review”? Having received no further instruction from the intermediary since it went back to that status?
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