Middle of gig right now panic. Help

[Keith White]

Update: was the xlr cable (went bad) running from axe fx to fc12. In the middle of a gig right now the fractal shut down and I looked turned the lights route on the FC12I turned around to look at the X effects 3 and the lights every light on the X effect 3 was blinking on and off with no sound any ideas

 

[iaresee]

Unplug the FC12 and try again? May be a bad XLR cable.

 

[Dave Merrill]

Ouch!
Restart it, if you didn't already, then grab your backup rig if it's still lost in space.
Sucks, good luck

 

[FractalAudio]

There's either a short in the XLR cable or in the FC12. Try replacing the cable first. If that doesn't work you'll have to complete the gig without the FC.

 

[toneseeker911]

Swap out your XLR cable ! I’ve had this happen with a bad one.

 

[Keith White]

Thanks guys. It appears it was the xlr cable

 

[TSJMajesty]

I'm just wondering... Is there another gear company in which if you were in this situation, the owner of the company would answer your frantic plea for help, within 7 minutes? That's a level of CS I've never experienced or even heard of!

 

[HoovHead]

WOW! What a great community! This was EXCELLENT. I'm proud to be a Fractal AxeFx III owner.

 

[Rekster]

I'm just wondering... Is there another gear company in which if you were in this situation, the owner of the company would answer your frantic plea for help, within 7 minutes? That's a level of CS I've never experienced or even heard of!

And it's not the first time. In the only 3+ years I've been using Fractal gear and perusing these forums there's been at least two other times I noticed someone in a panic posting from a gig and getting an almost immediate response from Cliff (as well as other helpful forum members).

 

[toneseeker911]

I'm just wondering... Is there another gear company in which if you were in this situation, the owner of the company would answer your frantic plea for help, within 7 minutes? That's a level of CS I've never experienced or even heard of!

And people on the internet wonder why we are such die hard fans of Fractal.

 

[LiquidGuitar]

Hope the gig worked out!

(Seriously---you people are awesome for the quick reply.)

 

[TSJMajesty]

Since this made his Axe do some weird things, is it possible that a bad XLR cable could actually damage the Axe itself? Please don't speculate, as this seems pretty important to know for certain.

 

[TSJMajesty]

And people on the internet wonder why we are such die hard fans of Fractal.

The buzz around FAS was a huge reason I chose one in the first place.

 

[mark149]

The Best people... The Best products with out a doubt!!

 

[bjjp2]

Note to self: bring extra XLR cable.

 

[Rick]

High quality XLRs
Extra XLRs
Backup just in case
Phone to get on the forum for help


Gig Essentials! Glad you got it sorted.

 

[Keith White]

Thanks cliff. I think thats you

I'm just wondering... Is there another gear company in which if you were in this situation, the owner of the company would answer your frantic plea for help, within 7 minutes? That's a level of CS I've never experienced or even heard of!

Absolutely. And i told 5 guitarists that were watching the show about that

 

[Keith White]

Note to self: bring extra XLR cable.

Yes i always have extra brand new high quality still packaged cables with me at all times. If a cable goes bad and i open one to replace it i immediately order another one on the spot

 

[tysonlt]

Yep I learned in a similar fashion that xlr quality is important for FC12. Once at a gig it just wouldn’t power on. Luckily it was just the cheap eBay cables I was using.

 

[Akstrat]

It seems a lot of these types of problems are caused by bad XLR cables. I recently went and built new cables for all of my connections, using the highest grade of components I could source. Cable length, color coded, and ends are all matched for my needs. Seems like it was a small price to pay for quality and ease of setup. MHO