Atomic has been in business for nearly 10 years and service has always been a top priority. We currently have no outstanding items our cue that exceed our 2 week turn around time (most turn in a week or less). There were a couple of items in the last few months that slipped through the cracks – at least one of which was caused by a customer’s email getting clipped by our spam filer. Another one, I personally dropped the ball on. I felt really bad. I, however, went out of my way to make it up to the customer who told me he was very pleased with the outcome.
Bottom line, no-one’s getting ripped off, intentionally treated poorly or ignored. Certainly there’s nothing that would even remotely constitute a “horror story” going on here.
On the other hand, it is not unusual for me to work with customers and potential customers on the nights and weekends or to go above and beyond what is promised by our standard warranty polices to make customers happy. I enjoy and take pride in it.
If there are any Atomic customers who have an outstanding service issue they’d like to bring to my attention, please contact me directly at
tking@atomicamps.com. I will take care of you personally."
), hold on just a few more days for the update. Our best performing product ever is right around the corner. I'm confident that those looking for professional level, reference quality amplification to complement their Axe-Fx or other modeler will find it worth the short remaining wait.
