guitarcal
Inspired
Just to give you an update on my most recent USB failure -- Fractal contacted me yesterday to say they've received and bench-checked my unit. Once again, they'll have to send it to a third-party for repair and it'll take the third-party 6 to 8 weeks to swap-out the chip. Just like last time, the cost of bench-checking and repair will be $90 and I'm responsible for shipping both to and from Fractal. It is what it is.
Are you being given the option to send to a third party repair company? I wish this option had been available and given to me earlier this year. Maybe it wasn’t possible for my specific repair. I was willing to wait for the cheaper repair cost.