arguspuppy
New Member
Searched a lot of forums for a solution, but I am still having trouble.
Running my AxeFx III MkII Turbo into my PC. I never had an issue until last week when the unit stopped communicating with my computer via a USB-B to USB 2.0 cable. I purchased three new cables and even tried USB-B to Type C, but AxeEdit III, Fractalbot, and the computer do not detect the device. Specifically, AxeEdit III says "Disconnected!" and the fractal bot does not have the AxeEffects appear as a drop-down option via USB. I checked various ports and tried a different computer (MacBook Pro), and ran into the same issue. I tried different devices through all ports on the computer and confirmed that the ports and cables are working - not just power, but data, too. Despite attempting to update the firmware before this issue, my unit says it is on FW28 and running USB FW 1.15. I realize I need to update these, but the unit will not communicate with my computer.
I tried a MIDI IN/OUT to USB, and while Fractalbot and AxeEdit say "Connected," I cannot get the firmware to update. After hitting send, the software says there is no response from the axefx and times out. I tried booting in safe mode/emergency boot (by holding L+R when turning on) and performed a memory check, which passed, but I still cannot update the firmware and continue to run into the same issue with the update timing out. I also tried uploading a previous firmware version, but no firmware update will occur due to the timeout issue. I suspect the USB-B to 2.0/C is not detected because the firmware for the unit and the USB are outdated, though I cannot update the firmware because the unit does not communicate with the computer. I also ensured the drivers are all updated to the latest versions, and redownloaded AxeEdit III and Fractalbot.
Looking for a solution. I am suspicious that the USB-B port on the back of the AxeFx is dead, but I would like to rule out firmware or other issues first. I am also wondering if there are specific settings on the AxeFx that I need to change for the MIDI cable to communicate appropriately with the computer. Any help is appreciated. Thanks.
Running my AxeFx III MkII Turbo into my PC. I never had an issue until last week when the unit stopped communicating with my computer via a USB-B to USB 2.0 cable. I purchased three new cables and even tried USB-B to Type C, but AxeEdit III, Fractalbot, and the computer do not detect the device. Specifically, AxeEdit III says "Disconnected!" and the fractal bot does not have the AxeEffects appear as a drop-down option via USB. I checked various ports and tried a different computer (MacBook Pro), and ran into the same issue. I tried different devices through all ports on the computer and confirmed that the ports and cables are working - not just power, but data, too. Despite attempting to update the firmware before this issue, my unit says it is on FW28 and running USB FW 1.15. I realize I need to update these, but the unit will not communicate with my computer.
I tried a MIDI IN/OUT to USB, and while Fractalbot and AxeEdit say "Connected," I cannot get the firmware to update. After hitting send, the software says there is no response from the axefx and times out. I tried booting in safe mode/emergency boot (by holding L+R when turning on) and performed a memory check, which passed, but I still cannot update the firmware and continue to run into the same issue with the update timing out. I also tried uploading a previous firmware version, but no firmware update will occur due to the timeout issue. I suspect the USB-B to 2.0/C is not detected because the firmware for the unit and the USB are outdated, though I cannot update the firmware because the unit does not communicate with the computer. I also ensured the drivers are all updated to the latest versions, and redownloaded AxeEdit III and Fractalbot.
Looking for a solution. I am suspicious that the USB-B port on the back of the AxeFx is dead, but I would like to rule out firmware or other issues first. I am also wondering if there are specific settings on the AxeFx that I need to change for the MIDI cable to communicate appropriately with the computer. Any help is appreciated. Thanks.
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