Big thanks to G66

H

Holyoli

Experienced
Last Saturday I was home trying the new "Cabs from the Attic" (insanely good btw), went to the kitchen, then back to the “noizy room” I noticed the power of the Axe was off. I tried to switch it on again, no way…
It’s not a nice feeling when you realize that your Axe Fx is maybe/probably dead. So I opened it to at least test the fuse, which was ok.
Thought about calling G66, but it was Saturday evening 6.30 pm… I tried anyway and to my big surprise had Jacques on the phone. It didn’t take 5 minutes for him to tell me not to worry, that it was probably a PSU failure and that he would send me a new one on Monday if I was mailing my address to G66. Later in the evening, I received a confirmation mail from Sussi …
Wednesday afternoon the replacement PSU was here, and now the Axe is running again :)

This is more than you can expect from a company, I’m totally amazed and grateful, and wanted to share my experience. So if you want to buy Fractal products here in Europe, go for G66, you won’t regret it…
Big thank you again.
 
G66 are like the rails on a crazy train (axe-fx), making sure the train gets to it's station for each new firmware update. All aboard!
ha ha ha ha ha ha ha!
Ay, ay, ay, ay, ay, ay, ay
Crazy, but that's how it goes
 
Yes , great communication with G66 , exceptional service ; They always think from a musician point of view , client satisfaction is G66's slogan ;)
 
Let's be totally honest here: As a small start-up, G66 got god damn lucky to get a hot pro-quality product like the Axe FX to distribute (with exclusive distribution rights to boot!). And from the prices (compared to Fractal shop), you can tell that they have quite the profit margin aswell (I don't know how many employees they have to pay, but I highly doubt it's more than 10).

Still, such excellent customer support is not a given nowadays, so G66 surely deserve the good reputation they got.
 
Sussie and Jacques from G66 are the best to work with... they are such a nice people to deal with...
 
As a small start-up, G66 got god damn lucky to get a hot pro-quality product like the Axe FX to distribute
Click to expand...
Can't say that . Check Jacques Isler background on G66 site /support/G66 . Read his story:
My name is jacques isler und for much of my life I’ve been importing musical instruments. It all started with the Musigstübli on the fourth floor of a building in Zurich with rare guitars that I brought across directly from the USA. Many of them would certainly be worth an XXL fortune today. The next step was Islermusig, in the heart of Zurich, which within a few years became the music shop in Switzerland. This foot in the door allowed me to become a successful European distributor to Germany, Austria and Switzerland for the world’s best-known products, however this time as a wholesaler, i.e. I was now selling exclusively to retailers. In the 90s my portfolio contained around 100 of the best-known brands and I had a staff of 70 workers to help me serve the music retail branch. It is this experience and these world-wide connections that G66 customers profit from to this day.

And because the world and especially the music retail business is always changing, in 2006 I succumbed to the temptation to get back to my roots and once again sought contact to you, the musician and end-user. This time, however, rather than selling locally over the counter it was to be Europe-wide via the Internet, but still with an emphasis on the personal and individual touch. This is how G66 was born.

In April 2007 I paid an almost historical visit to a certain Cliff Chase, who back then was only known to a select few insiders. Cliff is one of the world’s leading specialists in digital signal processing, a proper genius who will probably have a whole chapter devoted to him in the music history books of the future and he recognised straight away that the service-oriented direct concept at G66 was exactly what he had planned for his products. He then made us his distributor for the whole of Europe and so started a very special partnership.

Our idea of making direct contact with our customers to our business model has proven itself time and time again and we are extremely happy that it works so well. We can therefore look to the future with pleasant anticipation and happily continue to offer our customers a service that we would like to be experience when we buy things ourselves: flexible, obliging, straightforward and always available, with a team that is small enough to allow us to always know who we are communicating with, be it via the Internet, telephone or occasionally face-to-face.
 
+1 on the great, exceptional customer service.
Each time I'm impressed by how quick I get a reaction.
 
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