Last Saturday I was home trying the new "Cabs from the Attic" (insanely good btw), went to the kitchen, then back to the “noizy room” I noticed the power of the Axe was off. I tried to switch it on again, no way…
It’s not a nice feeling when you realize that your Axe Fx is maybe/probably dead. So I opened it to at least test the fuse, which was ok.
Thought about calling G66, but it was Saturday evening 6.30 pm… I tried anyway and to my big surprise had Jacques on the phone. It didn’t take 5 minutes for him to tell me not to worry, that it was probably a PSU failure and that he would send me a new one on Monday if I was mailing my address to G66. Later in the evening, I received a confirmation mail from Sussi …
Wednesday afternoon the replacement PSU was here, and now the Axe is running again
This is more than you can expect from a company, I’m totally amazed and grateful, and wanted to share my experience. So if you want to buy Fractal products here in Europe, go for G66, you won’t regret it…
Big thank you again.
It’s not a nice feeling when you realize that your Axe Fx is maybe/probably dead. So I opened it to at least test the fuse, which was ok.
Thought about calling G66, but it was Saturday evening 6.30 pm… I tried anyway and to my big surprise had Jacques on the phone. It didn’t take 5 minutes for him to tell me not to worry, that it was probably a PSU failure and that he would send me a new one on Monday if I was mailing my address to G66. Later in the evening, I received a confirmation mail from Sussi …
Wednesday afternoon the replacement PSU was here, and now the Axe is running again
This is more than you can expect from a company, I’m totally amazed and grateful, and wanted to share my experience. So if you want to buy Fractal products here in Europe, go for G66, you won’t regret it…
Big thank you again.