tylerisdumb
Member
I ordered a Strat style guitar from a reputable builder and when I received the instrument it had buzzing at the nut. I contacted the company and sent it back for repairs, to which they agreed and upon its arrival they replaced the nut.
After they received the guitar I asked if it could be setup to my liking-.007 neck relief, 1/16 action off of the last fret to the bottom of the strings, and minor float to the Trem. The guitar has a 12” radius and a Gotoh Trem with bent saddles.
I then receive an email from a rep quoting their lead tech that stated, "This setup will make the action considerably lower than the guitar or any strat was designed for. This is lower than jackson custom shop action and those are neck throughs with a compound radius. So this guitar is going to buzz at that setup. If you play with any kind of gain it wont matter, but clean this setup will most likely buzz. Same as any strat or tele.”
I responded and stated I have a few Suhr guitars that have those specs and match the description mentioned yet can setup to my preferred measurements. They responded that the instrument is fine and the lead tech who made the statements, quoted above, was speaking from a luthier’s perspective and that the guitar has some fret clatter but is ok.
The exchange has driven me to question the instrument, mainly because the tech’s statements are ludicrous especially for a $3400 guitar and if I want them to send it to me. I worry if I have them send the guitar to me and if it does not meet my expectations or can’t be setup to my spec and I decide to send it back I will be hit with a 20% restocking fee.
So after my long-winded blather, I ask what would you do?
After they received the guitar I asked if it could be setup to my liking-.007 neck relief, 1/16 action off of the last fret to the bottom of the strings, and minor float to the Trem. The guitar has a 12” radius and a Gotoh Trem with bent saddles.
I then receive an email from a rep quoting their lead tech that stated, "This setup will make the action considerably lower than the guitar or any strat was designed for. This is lower than jackson custom shop action and those are neck throughs with a compound radius. So this guitar is going to buzz at that setup. If you play with any kind of gain it wont matter, but clean this setup will most likely buzz. Same as any strat or tele.”
I responded and stated I have a few Suhr guitars that have those specs and match the description mentioned yet can setup to my preferred measurements. They responded that the instrument is fine and the lead tech who made the statements, quoted above, was speaking from a luthier’s perspective and that the guitar has some fret clatter but is ok.
The exchange has driven me to question the instrument, mainly because the tech’s statements are ludicrous especially for a $3400 guitar and if I want them to send it to me. I worry if I have them send the guitar to me and if it does not meet my expectations or can’t be setup to my spec and I decide to send it back I will be hit with a 20% restocking fee.
So after my long-winded blather, I ask what would you do?