hey EthanC,
we aren't questioning anything like your capabilities etc, but rather making sure that you indeed got a "new" Axe-FX unit. did you buy it direct from fractal? or off ebay or something?
as stated above, yes, that preset may be on the Axe-Change, but anyone from anywhere can upload presets there, so it's not surprising that FractalAudio doesn't know about that preset among the tons of presets uploaded there.
regardless if it's a factory preset or not, it was not at spot 383 from the factory. someone put that one there, which also means that other things could have been changed or messed with. we are all trying to help you out here. i think we understand that that amp problem happens on any preset, but again, the bigger point is that you may not have received a truly "factory new" unit - that's really what we want to determine first.
there are ways to upload a "reset" file and also to reset system parameters in the Utility menu. have you done anything like that by chance? would you be ok with trying to reset your unit completely to find the problem?
Have you tried resetting the AMP blocks in a patch that sounds bad? Select AMP block, double click the BYPASS button to reset it. Do it for both blocks.
And maybe you should contact support to be able to actually solve your problem.
The fellow I was speaking with through email support hasn't returned my emails since last week so I wanted to go ahead and pose the inquiry here and see if i could drum up some support.
Patch Corruption can happen, there's a Clean System v11.syx available that will wipe the Axe Clean maybe try this with caution though, I think it cleans out cabs too. Maybe someone can chime in on what exactly is cleaned out .http://axefx.fr/AxeFXArchive/AxeFX II Firmwares & Drivers/clean-system-v11.syx
Maybe you should read the OP before double posting. Spoke with "Matt", then "Sean" and stopped hearing back which is why I'm here.
Maybe you should read the OP before double posting. Spoke with "Matt", then "Sean" and stopped hearing back which is why I'm here.
What is the name you used in the support ticket? I do not see any tickets awaiting a reply. I would like to find out why, so it doesn't happen again.
Ticket # 3603
Date: September 24
I'm looking at it right now on support.fractalaudio.com
It was originally about clipping but when I posed questions about this issue I stopped getting responses and that's why I came here. I even attached one of the patches where the problem was happening but no response. I'm not looking to cause people trouble I just want to get this fixed.
Yes,
I found it. I am looking at the patch now.
Ticket # 3603
Date: September 24
I'm looking at it right now on support.fractalaudio.com
It was originally about clipping but when I posed questions about this issue I stopped getting responses and that's why I came here. I even attached one of the patches where the problem was happening but no response. I'm not looking to cause people trouble I just want to get this fixed.
Yes,
I found it. I am looking at the patch now. It is not doing it here.
Try this.
1. Download the Clean System file here:
http://www.fractalaudio.com/downloads/firmware-presets/axe-fx-2/11.0/clean-system-v11.syx
2. Use Fractal-Bot to transmit the file to your Axe-Fx.
WARNING: The Clean System File will erase user cabs 1-50 and reset all system parameters to default
values. Please consider backing up or making notes on your user Cab selections and system settings
before proceeding (See your Axe-Fx II manual on using the internal backup ROM). The Clean System file
It will NOT affect your presets or cabs 51-100.
3. Remember, you must cycle power on the Axe-Fx II immediately after it receives a SYSTEM file.
Then use Fractal Bot to reload all the stock factory presets into your system.
You can get them here: Fractal Audio Systems - Support
Extract the files from the zip and
use the V11_All_Banks.syx in the zip
This will overwrite all the presets with the factory defaults.
See if the problem reoccurs. If that doesn't fix it, I'm going to guess that something strange is going on with 2nd CPU that handles the amp blocks, but I will need to defer to Cliff on that.
I'm very sad to say that after performing those steps, resetting everything via fractal bot, that the first thing I did was take the very first patch available, throw in a second amp and the exact same issue occurred.
So what's the prognosis? I have a defective unit? How do I get it replaced?