Mission Engineering around ?

mark_melling said:
Well before you start opening your mouth, throwing around terms like "fanboy" "koolaid" maybe you should think a little and you may come to realise that your experience and the experiences of the minority are few and far between.


What you give your experience, using terms like "buyers beware" "horrible service" then feel it is acceptable to call others "fanboys" because they decide to share a very different experience from your own???
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I understand & appreciate others positive experiences including yours but you made excuses for Mission's lousy service by stating they don't mass produce like Boss & Line 6 and that has NOTHING to do with communicating with your customers now does it?
 
jelyfinger said:
I understand & appreciate others positive experiences including yours but you made excuses for Mission's lousy service by stating they don't mass produce like Boss & Line 6 and that has NOTHING to do with communicating with your customers now does it?
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Maybe you should read my response again. No excuses made for Mission whatsoever..simply a comparison.


mark_melling said:
but PERSONALLY i would be happy to wait a little longer than expected to have the quality they put out.
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That "lousy service" for me personally, included James phoning Fedex U,S to find my parcel, getting in contact with the Irish branch, keeping me informed daily.


But as you now say you appreciate positive experiences, you have another to consider from us "fanboys" ;)


Take Care. :)
 
I don't have to read your response again...we were talking about customer service here & your exact words were "Mission are not Boss, Line6 ext, they don't mass produce". That is an EXCUSE! The remainder of your statement might be a comparison but that surely was not!

I purchased a pedal from James he first launched his company & they were great which brought me back to buy pedal number 2 which was a vast difference from the first regarding service. Any reputable company would have offered to do "the right thing" but they elected not to which is why I posted what I did & others should know about it. Obviously, others are receiving similiar service hence the other negative posts on this thread.
 
For the record, I had a great experience with Mission although it was a while back, their comms were great and the pedals arrived on time and on spec. Sorry to hear that 6you have not had such a great experience.

Spence
 
I have 3 mission pedals and I'm very happy of their quality and also of the customer service. They replied to my mail in a few hours (and I'm in Europe so consider the fuse...)
 
Old thread, but I'll post for any folks with current issues. I have bought several pedals from ME over the years, never had an issue. However, early last month, I ordered and paid for an SP1 (dual output) from them. I very quickly received an EP1 (single output). Wrong pedal. Since then, over several weeks, I have emailed them 4 times, called and submitted for an RMA. Just replace it with the right pedal. Absolute silence. No response at all. This is my fourth ME pedal over the years - likely my last.
 
I stopped dealing with Mission when they refused to sell me a replacement switch for my pedal. F them. NEVER again.
 
Ah. Was looking to find a thread to post on asking about what to do with a Mission EP1 that has become too stiff to rock usably.
Guess it sounds like “put it in a skip” is the answer. Sad.
 
ozone67 said:
Ah. Was looking to find a thread to post on asking about what to do with a Mission EP1 that has become too stiff to rock usably.
Guess it sounds like “put it in a skip” is the answer. Sad.
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Put some white lithium grease on the "axle" under the treadle.

Open the bottom up and check the gear and pinion too make sure they aren't dirty and put some grease on them, too.

I believe there is also a hex screw you can access from the back end under the treadle. That is for adjusting the pedal tension. Normally it would get looser, not tighter, but that might also help.

Have you actually tried to contact them?
 
unix-guy said:
Put some white lithium grease on the "axle" under the treadle.

Open the bottom up and check the gear and pinion too make sure they aren't dirty and put some grease on them, too.

I believe there is also a hex screw you can access from the back end under the treadle. That is for adjusting the pedal tension. Normally it would get looser, not tighter, but that might also help.

Have you actually tried to contact them?
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Thanks for suggestions.
I’ve done all the above, sadly. And it also went to a pedal tech who said he couldn’t fix it.
Emailed Mission in Feb. No reply.

There doesn’t appear to be any way to disassemble the pedal as it looks like the treadle is bolted to the base, rather than screwed. It’s a bit odd that it’s binding as it’s not been dropped and has sat in my home studio for years. Having had plenty of cry babies, the faults with this style of pedal are usually sonic or, as you say, to do with grit in the axle which can be lubricated. But this just feels “too tight”. Even with the tension adjuster fully wound off.

I’m in the UK so it’s unrealistic to consider a return and fix, even if that were offered.
I’d just like some advice on how to take the two main components apart if that’s possible.
 
ozone67 said:
Thanks for suggestions.
I’ve done all the above, sadly. And it also went to a pedal tech who said he couldn’t fix it.
Emailed Mission in Feb. No reply.

There doesn’t appear to be any way to disassemble the pedal as it looks like the treadle is bolted to the base, rather than screwed. It’s a bit odd that it’s binding as it’s not been dropped and has sat in my home studio for years. Having had plenty of cry babies, the faults with this style of pedal are usually sonic or, as you say, to do with grit in the axle which can be lubricated. But this just feels “too tight”. Even with the tension adjuster fully wound off.

I’m in the UK so it’s unrealistic to consider a return and fix, even if that were offered.
I’d just like some advice on how to take the two main components apart if that’s possible.
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That sucks...

Maybe try to find a broken Crybaby / Dunlop Wah or Volume and swap the electronics?

There's nothing to it - might take 20 minutes.

I have a Crybaby that I converted among my other Mission pedals.

I'm not sure exactly how the axle is kept in place... But Google has a lot of hits:

https://www.google.com/search?q=wah+pedal+remove+axle&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari
 
unix-guy said:
That sucks...

Maybe try to find a broken Crybaby / Dunlop Wah or Volume and swap the electronics?

There's nothing to it - might take 20 minutes.

I have a Crybaby that I converted among my other Mission pedals.

I'm not sure exactly how the axle is kept in place... But Google has a lot of hits:

https://www.google.com/search?q=wah+pedal+remove+axle&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari
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Yes, a cannibalised Dunlop body is definitely an option. Thanks for the suggestions.
 
The Headrush Expression Pedal is also a well made alternative to the Mission pedal. I have one that has served me flawlessly for four years. I also have one of Fractal’s expression pedals and they are the highest quality units available in my opinion.
 
ozone67 said:
Thanks for suggestions.
I’ve done all the above, sadly. And it also went to a pedal tech who said he couldn’t fix it.
Emailed Mission in Feb. No reply.

There doesn’t appear to be any way to disassemble the pedal as it looks like the treadle is bolted to the base, rather than screwed. It’s a bit odd that it’s binding as it’s not been dropped and has sat in my home studio for years. Having had plenty of cry babies, the faults with this style of pedal are usually sonic or, as you say, to do with grit in the axle which can be lubricated. But this just feels “too tight”. Even with the tension adjuster fully wound off.

I’m in the UK so it’s unrealistic to consider a return and fix, even if that were offered.
I’d just like some advice on how to take the two main components apart if that’s possible.
Click to expand...
It's actually pressed in. I have one that I need to push back in every couple of gigs, because it works it's way out.
 
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