Sweetwater

My Sweetwater rep has become a friend. Yes, he calls when I order something, and also gives me a call occasionally when something cool - that I would be actually interested in - is coming. I placed an order a week ago, and my rep called me the next day. We wound up chatting for about 15 minutes about our respective bands, his son who is learning keyboards, and other stuff. It reminds me of the relationships I had with local guitar stores where I got to know one of the people on staff well enough that we just shot the breeze sometimes.
I ignore a lot of spam calls, but I honestly appreciate that my rep at Sweetwater takes the time to reach out and say hi. It doesn't feel like I'm be hassled to buy anything.
 
It's a pretty sweet sales gig because they know that musicians (guitarists especially) are gonna spend way too much money than they should anyways, so they can easily afford a light touch 😂
I agree. Also, when I've ordered guitars from Sweetwater - which is weird to do without actually playing them - I usually provide guidance on how I want it set up based on my playing technique, picking force, and so on. As I noted in another thread, I bought a Yamaha acoustic several years ago specifically for use in Fripp's "Guitar Circle", and asked the shop techs to set it up in "New Standard Tuning". They had me send them the (unusual gauge) strings and they did the set up for me. It arrived perfectly in tune with the intonation and relief exactly where it should be. Not shilling for them. Just saying it makes them pretty easy to trust.
 
I should have emphasized the "that you talk to" part 😃 I'm very aware of how they work since I used to buy stuff from them but I've never sat and shot the breeze about modelers with them.
The three reps who've covered my account over the past 12 years have been great.

If I make an online purchase (even something small like a couple of punch panels and connectors), I usually get a phone call by the next business day to check in and make sure I didn't forget anything, to ask about any upcoming projects. Their customer service is excellent and their investment in employee training is obvious. If I call my rep to place an order, no matter how small, he manages to take an extra 5-10% every time without being asked.

I used to prefer shopping stores in my area, but typically they only stock hot sellers, so the odds and ends I typically need are special-order. It's just easier to stick with Sweetwater.
 
I went a long time avoiding buying guitars without playing them first but then took the plunge with Sweetwater and a brand spanking new Tele 10 years ago.

I’ve bought many from them since and my rep has always been outstanding.
 
I love how Fractal Audio’s business model works. I have been a user since 2011, starting with the AXE II. They should keep it the way they do - it’s a great business model.

I also have been a customer with Sweetwater since the 80’s or 90’s. I’ve had great experiences with my salesman as well, and he’s been my guy for the past 20 years at least!
 
I actually purchased a Boss GX-10 after hearing wonderful things about it. To my ears, the amps sound fake. Reminded me of older Digitech distortions. Sent it back, and decided to spend $700 more to get a FM3 and I'm so happy. Long story short, my Sweetwater rep asked why I sent it back. I told him why and he totally agreed, and wished they sold Fractal. :)
 
The new BOSS stuff is dreadful. I bought a GX-100, sent it back the next day and ordered an FM9. The BOSS unit is basically a toy, albeit a very cool toy.

And I prefer the Fractal / Kiesel direct sales method. My guess is that Cliff sells as many units as he can make.
 
Boss has always done well with effects. Amp modeling... not so much.

Fractal routinely has a sizeable wait list for new products. Demand is definitely not the limiting factor. No middle man means no middle man markup or marketing games.
 
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I used to prefer shopping stores in my area, but typically they only stock hot sellers, so the odds and ends I typically need are special-order. It's just easier to stick with Sweetwater.

Yeah, the local stores here have forgotten how to store, too. I rarely visit them any more.

Tried finding a Theodore Standard a while back. Not one at any Gibson dealer in Azirona. Looked at their dealer finder page, called all of them that were listed and still in business, no joy. Messaged Gibson, and was told to look at their dealer finder page on their website. My only option is Sweetwater, but I can't try before buying unless maybe there's one in SoCal somewhere.

Shoulda tried the one I saw at Russo Music last August when I went back there. Sadly, the OL was with me, and didn't want to let me have 5 mins.to check it out. Russo Music have always had a good selection of "not the same shiz everone else is selling", going back decades. Used to shop there in the late '80s....
 
I really miss hunting through all the local music stores we used to have around here back in the day. Something about spending the day traveling around the area looking for hidden gems, is lost with online shopping.
But, none of them ever treated me as well as Sweetwater does. Nor had the selection. I was looking literally for months just trying to find any sampler I could buy, or an effect, or mic. Now, Sweetwater carries almost everything, give the best pricing, and ship it right to my door.
My normal modus operandi when I want to try new gear, is to buy it used at guitar center if possible, decide if I like it, and if i do, I return the GC purchase then order it from Sweetwater. I've got 1500 worth if stuff i need to get back up there with this week.
 
I really miss hunting through all the local music stores we used to have around here back in the day. Something about spending the day traveling around the area looking for hidden gems, is lost with online shopping.
Everyone, even pawn shops know the going price for gear. Garage/yard sales are kinda the same way. I used to hit sales in the summer just to see if I could score an old amp or guitar. It's too easy to look up what the item(s) recently sold for.
 
Everyone, even pawn shops know the going price for gear. Garage/yard sales are kinda the same way. I used to hit sales in the summer just to see if I could score an old amp or guitar. It's too easy to look up what the item(s) recently sold for.

Yeah the internet ruined pawn shop and garage sales for music gear finds. Pre-ebay days you could regularly find stuff at good prices and sometimes great prices. Once people figured out you could reference used prices online it was all over. I've even had pawn shop guys check ebay for prices right in front of me when asking about gear they had. I got my first guitar at a pawn shop. It was a Mexican Strat completely covered in stickers and very filthy so they didn't think much of it by price, but I knew it was a keeper under all that crap. I wore the frets to hell on that one learning and practicing and then traded it in on my current 90's USA Strat. Every pawn shop I check now typically has near retail prices on everything.
 
Couple decades back when I was unemployed about a year, I'd make a semi-weekly trek over to GC just to check out their used gear, what new items were being brought in, and what stompbox effects might make their way onto my effects board. For several afternoons a week, maybe twice or three times a week, I'd settle in and practice guitar. I quickly became a common facet at GC. A lot of my time was also spent speaking with better players and asking what they thought about the gear they were playing, and basically what interested them. Most of this was prior to guitar forum days where I was honing my social skills sets as a guitarist.

Eventually, the GC floor manager commented that some of my conversations were detracting from the sales associates' purpose, and unfortunately, it would be necessary for me to curtail my practice sessions at GC. Why at the time I didn't think to ask if they might hire me, but my feeling was the animosity that already existed between sales employees and myself had tinged my reasons for being friendly and inquisitive.

Eventually, I found various other outlets for socializing (open-mics, paid guitar study, online forums). Growing up as a late bloomer in the latter 90's was the springboard for my seeking friendships, and perhaps in order to prevent isolating myself too often there will be a time when music store bring-your-guitar trips will occur again. Except this time, the folks who once knew me then might be surprised to hear my stories from '97 forwards as my self-awareness grew. That, and armed with better social skills this time might contribute to a more enjoyable sales associate interaction instead of the clueless suppositions on my part that identified me as just a stupid old guy who should have known better.

Sweetwater came along about 2002 with my forays into computer usage and online purchases. From about 2002 to 2014 were my most prolific years of guitar practice and playing at open-mics. Since then, I've needed to rein in some of my activities because they conflicted with my disciplined study. Even then, guitar forums served as a source of interest and for socializing. It is here where I agree with modern specialists that say modern generations social interaction is mostly via mobile device and computer. Society needs to open its doors to the outside world more often so that people can interact again. If we live in too isolated a world, our health, including physical, mental, and emotional, will suffer.

We really do need to put the transgressions of others behind us, if we wish to be successful in life. If that means finding something to do when we get bored, perhaps use your hands to do good. Build something, plant a garden, learn to cook well, try something artistic, something that will connect you in the moment to the bigger picture so you find fulfillment and belonging. Find happiness in realizing why the world exists, and how we benefit when we demonstrate our thanks for putting us in the Goldilock's region of the Milky Way galaxy where conditions regulate themselves and provide relative protection from hazards.
 
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I completely agree I just have nowhere else to try anything and the employees are snobby and refuse to give any kind of a break on the price so I kind of enjoy it
 
Ive been to their locations couple times, beautiful beautiful site out in Indiana farmland.
Highly recommend anyone going there.

I have purchased more from them than I make in a year, because they are so easy to deal with and their sales payment plans.

I spent an hour on the phone today with PayPal (presumably in a other country call center) trying to find out why I am being charged
$80 extra in interest on my VP4 payment (brings it to an almost $880 purchase).

Fractal customer service (according to the reviews on other sites) is not good, in terms of returning gear or fulfilling the hardware side.
I will not even link those reviews...

If Fractal was at Sweetwater I would have bought an FM9 Turbo two years ago, as well as the volume pedals and fractal amps, you. name it.

Instead I will maybe never own one.

I now have the VP4 which thankfully finally had a payment plan options with Fractal, still, it is the most expensive bill I am paying for
six months...

Sweetwater was sold a couple years ago so it's not the exact same as it always was.

That said it is a shame Fractal does not sell to them. I don't believe the "markup" argument as basically every other manufacturer sells to them.
Including, JHS, Diamond, Empress, Meris. Not big companies.

Sweetwater would blow Fractal daily on their promotion and videos, ...

Yeah it'd be great to see Mitch Gallagher review the Fractal gear. They would have to and would, admit its the best...
 
Couple decades back when I was unemployed about a year, I'd make a semi-weekly trek over to GC just to check out their used gear, what new items were being brought in, and what stompbox effects might make their way onto my effects board. For several afternoons a week, maybe twice or three times a week, I'd settle in and practice guitar. I quickly became a common facet at GC. A lot of my time was also spent speaking with better players and asking what they thought about the gear they were playing, and basically what interested them. Most of this was prior to guitar forum days where I was honing my social skills sets as a guitarist.

Eventually, the GC floor manager commented that some of my conversations were detracting from the sales associates' purpose, and unfortunately, it would be necessary for me to curtail my practice sessions at GC. Why at the time I didn't think to ask if they might hire me, but my feeling was the animosity that already existed between sales employees and myself had tinged my reasons for being friendly and inquisitive.

Eventually, I found various other outlets for socializing (open-mics, paid guitar study, online forums). Growing up as a late bloomer in the latter 90's was the springboard for my seeking friendships, and perhaps in order to prevent isolating myself too often there will be a time when music store bring-your-guitar trips will occur again. Except this time, the folks who once knew me then might be surprised to hear my stories from '97 forwards as my self-awareness grew. That, and armed with better social skills this time might contribute to a more enjoyable sales associate interaction instead of the clueless suppositions on my part that identified me as just a stupid old guy who should have known better.

Sweetwater came along about 2002 with my forays into computer usage and online purchases. From about 2002 to 2014 were my most prolific years of guitar practice and playing at open-mics. Since then, I've needed to rein in some of my activities because they conflicted with my disciplined study. Even then, guitar forums served as a source of interest and for socializing. It is here where I agree with modern specialists that say modern generations social interaction is mostly via mobile device and computer. Society needs to open its doors to the outside world more often so that people can interact again. If we live in too isolated a world, our health, including physical, mental, and emotional, will suffer.

We really do need to put the transgressions of others behind us, if we wish to be successful in life. If that means finding something to do when we get bored, perhaps use your hands to do good. Build something, plant a garden, learn to cook well, try something artistic, something that will connect you in the moment to the bigger picture so you find fulfillment and belonging. Find happiness in realizing why the world exists, and how we benefit when we demonstrate our thanks for putting us in the Goldilock's region of the Milky Way galaxy where conditions regulate themselves and provide relative protection from hazards.
Please go visit Sweetwater if you can. Beautiful place.
 
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