Sweetwater

[Fract7lovesmeilovefracta7]

An Axe III would cost you five grand at Sweetwater.

Would it? Why do Strymon pedals cost the same on their website as on Sweetwater? Same with every other (small) manufacturer. Moog?

 

[toneseeker911]

Would it? Why do Strymon pedals cost the same on their website as on Sweetwater? Same with every other (small) manufacturer. Moog?

Because they can’t undercut Sweetwater or other stores. A direct sales only model would have made Strymon pedals cheaper.

 

[mlancaster1]

I don't mind at all buying from Fractal directly. Ever since I was reassigned a new sales person at Sweetwater, they dont even answer my emails lol. I sent an email asking on opinions between 3 different studio monitors and got nothing, so I made up my mind and bought them for a great deal at Guitar Center

 

[oacikgoz]

Ask for Tyler He's great - been dealing with him for years

My experience with any guitar store….there is at least one representative by the name Tyler. If there is none, they give it as a nickname for their most senior sales rep.

May I speak with Tyler? Wink wink, nudge nudge, you know what I mean, you know what I mean?

 

[rsvette12]

My experience with any guitar store….there is at least one representative by the name Tyler. If there is none, they give it as a nickname for their most senior sales rep.

May I speak with Tyler? Wink wink, nudge nudge, you know what I mean, you know what I mean?

Send me a pm I will give you contact info

 

[ocaptainjr2]

My rep is great. Calls every few weeks to check in and shoot the shit about gear and music. I bought a new interface a few weeks back and he texted me today asking how I liked it.

 

[Daveporter33765]

I have been doing business with the same Sweetwater sales engineer since the late 1990s. He is a great guy and provides me with stellar customer service. However, I receive customer service that is just as good directly from Cliff and his team. Therefore, I think FAS’s direct sales and service model is great just as it is.

 

[Fract7lovesmeilovefracta7]

I notice a difference at Sweetwater since they sold the company.


Shame that was a beautiful place, I recommend going there in person its like Disneyland with dioramas and coffee shops, studio, stages, restaurants, all inside the SW building...

 

[Joe Bfstplk]

I notice a difference at Sweetwater since they sold the company.


Shame that was a beautiful place, I recommend going there in person its like Disneyland with dioramas and coffee shops, studio, stages, restaurants, all inside the SW building...

Did that in 2021 when in IN visiting my mom. Actually got to meet my "sales engineer" IRL, too....

 

[Gregmang]

My rep is great. Calls every few weeks to check in and shoot the shit about gear and music. I bought a new interface a few weeks back and he texted me today asking how I liked it.

That’s been my experience as well.

 

[Rex]

My rep is great. Calls every few weeks to check in and shoot the shit about gear and music.

I get that customer contact is a Sweetwater selling point, but I don't want salesmen calling me every few weeks.

As a sales engineer, his job is to engineer a sale for Sweetwater. When he shoots the shit with you, he's compiling a dossier on you that improves his chances of engineering a successful sale.

 

[Daveporter33765]

I get that customer contact is a Sweetwater selling point, but I don't want salesmen calling me every few weeks.

As a sales engineer, his job is to engineer a sale for Sweetwater. When he shoots the shit with you, he's compiling a dossier on you that improves his chances of engineering a successful sale.

Sweetwater Sales Engineers are different. They are actually very knowledgeable, right down to the nitty-gritty in my engineer’s case, about musical instruments and live and recording audio gear. Of course their job is to assist you in buying gear from them, but they do het to know you well enough that they can honestly advise you in choosing gear most useful for your use. Try that at Guitar Center or even Sam Ash.

 

[ocaptainjr2]

I get that customer contact is a Sweetwater selling point, but I don't want salesmen calling me every few weeks.

As a sales engineer, his job is to engineer a sale for Sweetwater. When he shoots the shit with you, he's compiling a dossier on you that improves his chances of engineering a successful sale.

Lol. Ok.

 

[Fro68]

I've had the same Sweetwater salesman for over a decade. I told him the first time he called me that I prefer to be contacted by email. I haven't received a call since. When I do see something I want I'll send an email to put his best discount on it and ship it my way.

 

[is9582]

I get that customer contact is a Sweetwater selling point, but I don't want salesmen calling me every few weeks.

As a sales engineer, his job is to engineer a sale for Sweetwater. When he shoots the shit with you, he's compiling a dossier on you that improves his chances of engineering a successful sale.

I too am of this mindset. Maybe I miss an opportunity here and there, but that doesn’t trouble me. Maybe I’m in the minority; big deal. lol

 

[rossipedia]

I get that customer contact is a Sweetwater selling point, but I don't want salesmen calling me every few weeks.

As a sales engineer, his job is to engineer a sale for Sweetwater. When he shoots the shit with you, he's compiling a dossier on you that improves his chances of engineering a successful sale.

And there's literally nothing wrong with that. That's his job. Be honest with your salesman about how you want to be handled, they'll honestly appreciate it.

I've had the same rep for over a decade, and I've spoken to him maybe 3 times via email because I said very early on that's how I wanted to deal. He's been absolutely fantastic.

 

[Rex]

I too am of this mindset. Maybe I miss an opportunity here and there, but that doesn’t trouble me. Maybe I’m in the minority; big deal. lol

You are indeed in the minority. People want to buy cool stuff. Everywhere you go, people are dangling shiny new things in front of you. The mindset is, “Show me cool stuff I can buy.” Or, “Hey, YouTube! Tell me what I should watch next.”

If I were king of the world, I’d make everyone take a crash course in sales and marketing, so they can know what kind of devious manipulation they’re up against.

 

[Rex]

And there's literally nothing wrong with that. That's his job. Be honest with your salesman about how you want to be handled, they'll honestly appreciate it.

I've had the same rep for over a decade, and I've spoken to him maybe 3 times via email because I said very early on that's how I wanted to deal. He's been absolutely fantastic.

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It’s good that you know your boundaries and that your sales rep respects those boundaries. I definitely prefer a soft sell over a hard sell. And even a hard-sell salesman appreciates being told when he’s wasting his time. That frees him to pursue other customers who are more likely to help him reach his quota.

Bottom line: sales people are a fact of life. You have to make your peace with them, and look for the ones who are the most helpful to you. Just remember: the sales engineer works for Sweetwater, not for you.