@ZenRigs Man was kind enough to give me all the advice I needed, but other than that the conversation was private.
I would however suggest that anybody in the UK who needs any "Fractal" support should contact him and I would like to think that his customer service would be given in as friendly way as that given to me.
Just as a footnote, I don't think that I would even be a Fractal user if it had not been for the help, advunie, and encouragement that was given to me by Zenrigs Man when I was just thinking about buying myself a Fractal toy. All of this before he became the UK distributor. The forum has a lot of great folk on it, all of whom have helped me along when I have been stuck but I have said this before and I will say it again, ZenRigs Man is one of the brightest Fractal stars around. My hero. LOL.