ESW
Inspired
I am facing the same issue. Placed an order of Xitone Active Wedge but didn't get any response on the emails regarding order status.
Any clue how else I can reach out?
I see complaints on Better Business Bureau forum where order was placed but it wasn't delivered. (Unable to add the forum link as fractal site restricts it)
I'd recommend everyone to not place any Xitone online order.
I would file a complaint with the North Carolina attorney general. You can do it right through the NC government website.