Did I get a returned Axe-Fx III?

[Dan Hill]

Shoot I just want FAS to hurry up and send me an invite to order a III. Don’t even care if it’s covered in pizza grease at this point.

 

[Randy4Guitars]

I thought B stock were units that had small problems like scratched face plates and square knobs. Not a unit that was returned with peanut butter on it.

 

[Rock Chalk]

Why post here before you get an answer from Support?

Not even letting them reply before trying to drag them on their own forum is kind of aggressive.

Not a big deal actually......Cliff usually will come in and say he will have somebody take care of it, and that heads will roll Monday....

 

[BaronVonGrim]

This is what my on/off looks like after 2 yrs.

 

[FractalAudio]

Not a big deal actually......Cliff usually will come in and say he will have somebody take care of it, and that heads will roll Monday....

Heads are already rolling...

 

[DLC86]

 

[unix-guy]

Mine came with a green USB cord, I believe.

They don't come with USB cables.

At least, not in North America.

Did you buy from G66 or some other distributor?

 

[dan46n2]

Not even letting them reply before trying to drag them on their own forum is kind of aggressive.

I wanted to see if other people had the same experience. When you pay $2k for an item and it looks like its used I think thats completely justified.

 

[DiamondDaveL]

They don't come with USB cables.

At least, not in North America.

Did you buy from G66 or some other distributor?

I might be thinking of something else I bought around the same time period but I can't recall exactly. Might have conflated the two together.

 

[Budda]

I wanted to see if other people had the same experience. When you pay $2k for an item and it looks like its used I think thats completely justified.

Sure but the first thing to do would be to contact the company about it. Let them actually have a fighting chance to a) confirm what happened and b) rectify it. Then by all means, ask around.

 

[hgwy407]

I agree with Budda. I have been using Fractal products since almost day one and have always found Cliff to be both responsive and honest. I understand this may be your first dealing with Fractal, but I would ask that you give Cliff and team a chance to make it right first.

 

[dan46n2]

Sure but the first thing to do would be to contact the company about it. Let them actually have a fighting chance to a) confirm what happened and b) rectify it. Then by all means, ask around.

I don't see how that would make any difference? If I came back on Monday and said hey Fractal told me its normal for it to arrive in this condition, did you guys experience this also? Then I'd get bashed for second guessing them. I'm not the first person it seems to have this question. This is the point of having these forums, to exchange ideas and information about the product. Now future customers that get a new unit in won't be wondering what's going on.

 

[Budda]

Why would you get bashed?

 

[dan46n2]

I agree with Budda. I have been using Fractal products since almost day one and have always found Cliff to be both responsive and honest. I understand this may be your first dealing with Fractal, but I would ask that you give Cliff and team a chance to make it right first.

Theres really nothing to make right, I don't care about some smudges.

 

[dan46n2]

Why would you get bashed?

Well if people are so sensitive that they think I'm being "aggressive" by asking a question I'm sure people would make the same comments if I came back Monday and asked if what Fractal told me is true.

 

[Gregmang]

Well if people are so sensitive that they think I'm being "aggressive" by asking a question I'm sure people would make the same comments if I came back Monday and asked if what Fractal told me is true.

FAS will take care of you..they always do.

I had an issue a long time ago (I honestly don’t even remember what it was !) and Matt @Admin M@ reached out to me personally. Class acts all around.

 

[Vazzy]

If it is used, they should prob return a bit of cash if you wish to keep it.

 

[Budda]

Well if people are so sensitive that they think I'm being "aggressive" by asking a question I'm sure people would make the same comments if I came back Monday and asked if what Fractal told me is true.

But then it would be the community questioning the company, not you. Y'see?

 

[Damian Camarillo]

OP, sorry to hear about that. Hopefully things get resolved.
It would leave a bad taste in my mouth if I opened the box and it didn't look prestige.
But accidents happen, I'm sure they'll get in touch with you and resolve things.

 

[59flo]

fractalaudio is ALL CLASS!!!!