UAD Apollo took a dump

Aja

Aja

Experienced
In the last few days, my Apollo Twin X has a hardware issue with the Thunderbolt port. It was making a horrible distorted sound every now and then and when wiggling the Thunderbolt cable, would disconnect and reconnect. That tells me its a hardware issue.

UAD charge 150/hour to fix hardware units and to be frank, thats appalling. These are supposed to be the best of the best, robust units out there. I am beyond upset and can only use 8 out of the 34 plugins that I have.

Just horrible in every way possible.

Other than to vent my frustration, I guess this could be a warning to anyone looking in to these units. Very expensive in every aspect,
I know they are great, and I had a great experience with the unit prior to this. But this is not good.

Thank god for the Fractal units being so amazing in not only the sound quality, but the features such as being able to use it as an audio interface. Literally saved my ass.
 
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Scented Meat said:
Wish I'd seen this before I just bought an x4. Oh well, fingers crossed....
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I had mine for like 6 years so I got some good milage out of it. But still disappointing to have the port get messed up somehow.
Admin M@ said:
RME for me!
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Ive heard good things about those. I have a Clarett+ 8 pre as a backup, and will most likely just use that for the foreseable future.
 
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Aja said:
These are supposed to be the best of the best
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Honestly, that was never really true, though the way it wasn't true never mattered to that many people. They were the "cheap option" compared to HD and HDX that enabled most of the same things (as long as you didn't need to send sessions to big, especially film/tv, studios).

Some of their plugins really do sound great. Ironically, I've had some issues with a few UAD native plugins that just stopped processing audio in the last few months. I'm really not sure what's going on. Fortunately, none of the ones that have done it matter to me all that much. I should really see about getting them debugging information.
 
marsonic said:
Some of their plugins really do sound great. Ironically, I've had some issues with a few UAD native plugins that just stopped processing audio in the last few months. I'm really not sure what's going on. Fortunately, none of the ones that have done it matter to me all that much. I should really see about getting them debugging information.
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Stopped passing audio at all, or stopped having the expected effect? Just curious.
 
I've always seen UA as the apple of interfaces. premium price tag and buying into an eco system. I bought my X6 before all the native plugins were developed but now enjoying both. I'm locked in to UA even more now that I have the Softube Console mixing system that integrate all/most of my UAD plugins. That sucks to have an expensive core piece of equipment bug out on ya. Hopefully UA can give you some kind of break on the repairs
 
Dave Merrill said:
Stopped passing audio at all, or stopped having the expected effect? Just curious.
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Stopped having the expected effect. The first one was the API 2500. It passes audio, but no settings do anything either on the meters or to the audio. And, no, it's not because there's like 3 ways to bypass it. I should try re-installing it or trying an older version at some point, but it's not that big of a deal. I only used it as an option on the drum bus for the mix template I don't really use that much. I just removed it from the template and pick from one of the other ones.

Oddly enough, that kind of thing has been happening more lately. I also had to revert SoundSource to version 5 because version 6 occasionally bypasses everything when you toggle a single plugin bypass, among other issues. 5 is still fine. 6 is unusable.

I'm really tempted to blame vibe coding for all of my recent issues....I think every update I've attempted recently (other than WL 13) has introduced problems and needed to be reverted.
 
Tbh, the only thing I miss is the soundworks soundID integration with zero latency at all. It was a really nice feature. The native app does an ok job with latency, but the latency compared to the UAD integration is quite noticeable.
 
might be a silly question, but did you try a different thunderbolt cable? when they're plugged in for ages and never moved, they can get deposits on them. my apollo kept losing connection recently and i just changed the cable and it fixed it.
 
Dave Merrill said:
Like they say.
"It's the cable."
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I mean....it very often is.

I didn't realize how bad the USB-C cable situation had gotten until I changed a cable during a rebuild and the speed of an SSD tripled. It was the drive I use to back up my system drive, so it's not a big deal either way after the first backup. But...yeah...it's almost always the cable.
 
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