in talking to customer service at Suhr (awesome service btw), not a single question was asked and his reply was that they would gladly build me a new neck. Plain and simple. No hassle.
I read somewhere that John Suhr's goal was to recreate that special mojo certain guitars have. That special mojo isn't anything magical. Well, if you consider luck magic, then maybe. It's not only the craftsmanship but also when the individual parts work together to make the end product play and sound so good. Woods that are cured a certain way, hand picked to tonally compliment each other etc. All of the parts shape the tonality of the end product. To me that's what you pay for in a custom build with any luthier. His knowledge and expertise.