Hello all,
Here's some background which I feel should be part of this conversation for the benefit of both participants and onlookers: this unit was months out of warranty and we still chose to service it at no charge as a courtesy. As with all new parts, we tested the unit with its new display and it was in perfect working order when we shipped it. It is possible that it was damaged during shipping or after it was received.
After we were contacted about the new problem, we offered to service the unit again at zero cost to the customer, as we always would when any relevant problem occurs within 30 days of warranty service. As an alternative, we offered store credit (MORE THAN $25!) as a consolation should the customer wish to keep it as it was. I am told that the customer insisted on having BOTH options: free service and credit (here's where the $25 number comes from).
As we left it last, there was an open offer in our support conversation to continue this discussion. For whatever reason, this thread appeared here instead. We will stick to our original generous offer. By the way, our expert techs DO maintain that the issue as shown is unlikely to worsen. We strive to offer courteous, personable and reasonable service. We may bend over backwards, but we will not bend over.
