Support's been really spotty of late, but Jeff's been sick. I have an LF+ 12+, and I am not sure if I'm going to keep it. It is a VERY powerful device. Lots and lots of stuff under the hood that could all sorts of amazing things. But, the software is buggy as all get out, and the unit itself has a big drawback, at least for a 52 year old guy like me: the labels look great on youtube, but that's close-up. Down there on the floor, 5 feet from my eyes, they are often HARD TO READ! The PRINTED labels that I put on my LF Pro are easier to read than the fancy lit displays.
Basically I LOVE the idea of the LF12+, but perhaps the implementation was a little rushed. I am on the 'bleeding edge' with this product, exacerbated by the fact that jeff's been kinda MIA of late due to illness (doubtless brought on by working his ass off). I was ecstatic before I got the unit, but now.... not so sure.