Need online tech support

[chris alia]

it would be so much easier to get things done with a live call and online active support with many of these issues I am STILL having trouble with.

 

[iaresee]

See this forum: https://forum.fractalaudio.com/forums/find-a-teacher-expert.123/

Notably, @RoshRoslin and @ZenRigs Man offer live help.

 

[FractalAudio]

Support is expensive and 99% of support issues are user error.

 

[Bill-RTP]

I've found this forum to be a wealth of information for finding the resolution to any issues, as there are always people willing and able to assist.

 

[duzie]

I've found this forum to be a wealth of information for finding the resolution to any issues, as there are always people willing and able to assist.

There’s a wealth of guidelines,tutorials, etc.
available for the Fractal products.
More so than other products that I’ve owned.

 

[Lkdog]

Most companies have gone to virtual assistant online support which totally sucks.

I would agree that simply posting a question or issue in the appropriate forum gets a helpful response quickly here at all hours of the day or night, and Cliff chimes in if needed.
Pretty amazing really.

And yes - the Wiki and manual and doing a search is major resource.

 

[chris alia]

Running the Synergy into Axe 3 into poweramp out to cabinets on stage. Question is, How do I create a separate line out/ preset and what should it look like, the made preset.. for recording through my interface and or out to FOH. Thanks

 

[Randalljax]

Running the Synergy into Axe 3 into poweramp out to cabinets on stage. Question is, How do I create a separate line out/ preset and what should it look like, the made preset.. for recording through my interface and or out to FOH. Thanks

Check page 31 in the manual
It’ shows setting up outboard gear and there is an actual picture of what I think is a synergy rack mock up
Unless you want effects only it’s in that chapter as well

 

[Greg Ferguson]

Running the Synergy into Axe 3 into poweramp out to cabinets on stage. Question is, How do I create a separate line out/ preset and what should it look like, the made preset.. for recording through my interface and or out to FOH. Thanks

Check page 31 in the manual
It’ shows setting up outboard gear and there is an actual picture of what I think is a synergy rack mock up
Unless you want effects only it’s in that chapter as well

As Randalljax said, p. 31 in the manual is the starting point. Section 4 in general is a small cookbook of recipes to set up the modeler to work with different equipment, and you can combine parts in the different setups, as long as you have enough ports.

 

[AxeManDan]

Support is expensive and 99% of support issues are user error.

It's the cable, and when it's not the cable check again, because it's the cable.

 

[InsideOut]

Poorly implemented online support is worse than no online support IMO. Based on how unimaginably bad my experiences have been over the last 5-10 years, it is pretty clear to me it's too expensive to implement quality online support. For Fractal products, this forum has always guided me to the answer I need.

 

[Bruce Sokolovic]

There is a TON of information and help right here.