mirrored1ne
New Member
Starting in early August, I, too, have periodically sent emails to jminushk@yahoo.com, posted pm's at the liquid-foot setbb, and posted pm's here. I've also tried using several different originating email addresses to get through any spam filters.
Two months ago, I thought I had ordered a unit via the ordering process on liquid-foot.com, but was told that there wasn't any indication of that, so I tried ordering again, and was then told that I was "on the list," whatever that means.
Then, after someone posts publicly (like I am doing here now), there are apologies, and more "didn't receive your email" responses, followed by owners/defenders who say that they DO get good responsiveness.
I admit I am baffled by this continuing cycle. If I were trying to sell a product, I think I'd try hard to provide real details about product availability and individual order status, and would also try to find out why multiple people regularly don't seem to be able to communicate reliably. Perhaps new orders for products are being missed, too.
But that's just me.
I think a good model of how to do it right is Fractal Audio's responsiveness.
At this time, I don't know for sure if there is a product that's being shipped, or if I have actually ordered one, or if I'm just on a list, or if I'm supposed to send money and then wait some more, or what.
Clearer communication would be good.
stevem
On Oct 15, 2008, at 3:07 AM, stevem wrote:
sent again
On Oct 14, 2008, at 5:06 AM, stevem wrote:
Also, I saw a message from you that gave an indication that you might be coming out with a smaller unit that fits in a 19 inch rack drawer.
Is that accurate?
If so, when is that expected, and what is changed on it?
Thanks,
stevem
On Oct 14, 2008, at 4:58 AM, maps2me wrote:
Well, it's now been another month since your last PM email to me on your board, and over 2 months since I first requested one of your units and you indicated I was on the list (see below email strings.)
I also see on the Fractal Audio board that others seem to continue to have concerns about apparent lack of responsiveness.
I thought I was being extremely patient, but maybe I'm just being ignored.
When can I expect to my unit to really be ready for shipping?
Thanks,
steve m
++++++++++++++++++++
U2JustMe
Post subject: Re: Liquid Foot? In Business?
Posted: Mon Oct 13, 2008 11:57 pm
Joined: Wed Jul 30, 2008 4:43 pm
Posts: 13
Unfortunately I had not received an email from you. I respond usually the same day even during travels, but always by the second day. If not- its safe to say I did not get it. I will check my SPAM filter guys.
A couple of other people have had this issue for some reason as well. Everyone is welcome to email me atjminushk@yahoo.com if you don't want to use the liquidfoot.setbb.com forum PM. Your call.
I can tell you that anyone who owns a Liquid-foot is able to send and receive emails and should be happy with support.
Another 8 units were shipped out today. Trying to catch up on the back-orders now that limited quantities of a certain part have been shipped to me from the factory. Building as many as I can given the quantity of switches that come in. Also trying to get international shipping items worked out-- its not been my favorite part! almost got kinks figured out on that front.
thanks. Hope all the AXE-FX users are enjoying their liquid-foots. Appreciate the support!
++++++++++++++++++++++++++++++++++++
Re: MY PRODUCTION UNIT ARRIVED
Sent at: Thu Sep 11, 2008 5:32 pm
by U2JustMe
We are awaiting the date from the factory for the switches. Carling Switch Co. is making them for me. I should have a ship date no later then Monday- I can then report back. thanks for your patience I appreciate it.
Due to the demand on the liquid-foot, I had bought the entire US inventory of this part... and used them all!
JM
Re: MY PRODUCTION UNIT ARRIVED
Sent at: Tue Sep 09, 2008 6:10 am
by mirrored1ne
It's now been over 3 weeks since you emailed me that I was on the ordering list for the $599 early introduction pricing. Can you please provide a status of when I might expect these to be ready for shipment?
Thanks,
steve m
Atlanta, GA
Re: MY PRODUCTION UNIT ARRIVED
Sent at: Thu Aug 14, 2008 12:09 pm
by U2JustMe
Steve-- Have you on the list. got you covered. thanks.
Two months ago, I thought I had ordered a unit via the ordering process on liquid-foot.com, but was told that there wasn't any indication of that, so I tried ordering again, and was then told that I was "on the list," whatever that means.
Then, after someone posts publicly (like I am doing here now), there are apologies, and more "didn't receive your email" responses, followed by owners/defenders who say that they DO get good responsiveness.
I admit I am baffled by this continuing cycle. If I were trying to sell a product, I think I'd try hard to provide real details about product availability and individual order status, and would also try to find out why multiple people regularly don't seem to be able to communicate reliably. Perhaps new orders for products are being missed, too.
But that's just me.
I think a good model of how to do it right is Fractal Audio's responsiveness.
At this time, I don't know for sure if there is a product that's being shipped, or if I have actually ordered one, or if I'm just on a list, or if I'm supposed to send money and then wait some more, or what.
Clearer communication would be good.
stevem
On Oct 15, 2008, at 3:07 AM, stevem wrote:
sent again
On Oct 14, 2008, at 5:06 AM, stevem wrote:
Also, I saw a message from you that gave an indication that you might be coming out with a smaller unit that fits in a 19 inch rack drawer.
Is that accurate?
If so, when is that expected, and what is changed on it?
Thanks,
stevem
On Oct 14, 2008, at 4:58 AM, maps2me wrote:
Well, it's now been another month since your last PM email to me on your board, and over 2 months since I first requested one of your units and you indicated I was on the list (see below email strings.)
I also see on the Fractal Audio board that others seem to continue to have concerns about apparent lack of responsiveness.
I thought I was being extremely patient, but maybe I'm just being ignored.
When can I expect to my unit to really be ready for shipping?
Thanks,
steve m
++++++++++++++++++++
U2JustMe
Post subject: Re: Liquid Foot? In Business?
Posted: Mon Oct 13, 2008 11:57 pm
Joined: Wed Jul 30, 2008 4:43 pm
Posts: 13
Unfortunately I had not received an email from you. I respond usually the same day even during travels, but always by the second day. If not- its safe to say I did not get it. I will check my SPAM filter guys.
A couple of other people have had this issue for some reason as well. Everyone is welcome to email me atjminushk@yahoo.com if you don't want to use the liquidfoot.setbb.com forum PM. Your call.
I can tell you that anyone who owns a Liquid-foot is able to send and receive emails and should be happy with support.
Another 8 units were shipped out today. Trying to catch up on the back-orders now that limited quantities of a certain part have been shipped to me from the factory. Building as many as I can given the quantity of switches that come in. Also trying to get international shipping items worked out-- its not been my favorite part! almost got kinks figured out on that front.
thanks. Hope all the AXE-FX users are enjoying their liquid-foots. Appreciate the support!
++++++++++++++++++++++++++++++++++++
Re: MY PRODUCTION UNIT ARRIVED
Sent at: Thu Sep 11, 2008 5:32 pm
by U2JustMe
We are awaiting the date from the factory for the switches. Carling Switch Co. is making them for me. I should have a ship date no later then Monday- I can then report back. thanks for your patience I appreciate it.
Due to the demand on the liquid-foot, I had bought the entire US inventory of this part... and used them all!
JM
Re: MY PRODUCTION UNIT ARRIVED
Sent at: Tue Sep 09, 2008 6:10 am
by mirrored1ne
It's now been over 3 weeks since you emailed me that I was on the ordering list for the $599 early introduction pricing. Can you please provide a status of when I might expect these to be ready for shipment?
Thanks,
steve m
Atlanta, GA
Re: MY PRODUCTION UNIT ARRIVED
Sent at: Thu Aug 14, 2008 12:09 pm
by U2JustMe
Steve-- Have you on the list. got you covered. thanks.