BC_GTR
Member
Sorry but this thread is quite long... Matrix might be a good Amp but this has not been a good experience.
I bought the Matrix GT1000FX 2U Amp last October 2021. Being very excited that I was going to have a product that had been getting RAVE reviews for being used with the Fractal Product line. And quite a history as well. When I received the unit I unpacked it and immediately installed it in my rack with my Axe FX 3. Excited as hell to hear what all the fuss was about. Powered up the rack and absolutely nothing from the GT1000FX no power no lights... nothing. Sooo... I tried to contact Matrix to no avail. I later found, after quite a bit of research, a contact here in the US ( Andrew Hunt ) whom, I found out, was indeed the designer and owner of Matrix Amplification. I first found his email and sent a message to him about the problem I was having. No response. After some more research I found a telephone number and called it. Low and behold someone answered, it was the man himself Andrew (Andy) Hunt. After speaking with him for a bit and doing some troubleshooting over the phone it turned out to be the voltage selector on the inside of the chassis that was set wrong. Opened up the unit and set the voltage selector to the proper setting for US use and away we go.
About a week later I was working with my system, creating some presets in the AxeFX3 and the amp started acting funny. The "A" channel started cutting in and out and then went out all of the way. Soo... I called Andy again and explained what was happening. After a long lecture, about how 99% of this type issue has been a cable issue, I heeded his advise and purchased all new cables and tried again... NOTHING! I contacted him again and explained it all to him again. And again the lecture about cabling. I assured him that I had tried everything. He agreed to have the amp returned for repair. After about two weeks I contacted him to find out the status of my amp and he told me that the amp was working perfectly and there was no issue that he could find. Again he mentioned how 99% of the issues found are due to bad cabling. Again I reiterated that I had replaced all cables with new ones and there was no change. I requested a new amp for a replacement and after going back and forth he finally agreed. Or so I think he did because there is really no way to tell as none of these amps have a serial number or a manufacture date or anyway to identify that it is different from any other one. So I receive the "NEW" amp back about a week later (3 weeks without the amp) and it seems to be working fine. Woohoo we are back we are back! So I finally get to finish polishing my presets for use with the Matrix and start using it LIVE! Sounds fantastic! I do 2 shows with my band and it is amazing!
Everything is working perfectly for about a month or so. It is now late February 2022 and I am creating a new preset for a brand new song the band has written. I get it completed and shut everything down that night. I get up the next morning and go to turn everything back on to check how the preset sounds after having a little time to let my ears rest and the amp does not power up. No lights nothing. Well Crap, here we go again. So I try all weekend to get a hold of Andy and no response. I finally get him on the phone on Monday and we go through everything and he determines that the power supply has failed. So I send it back again. Another 2 weeks go by, from the time I shipped it, and try contacting him to get a status update no answer. The next day I get a short email stating that the amp has been shipped back to me. No tracking number offered. Another week goes by and I finally get the amp back. Again it is working fine. Three more shows later and about 2 months and guess what... the "A" channel starts cutting in and out again. It happens during a show. I don't realize it because my band uses IEM system. The house sound man comes upon stage in between songs and tells me what is going on. My setup is direct out to FOH (stereo) plus 2 mics on my cab (an amazing sound). I told him to just shut down the mics and send me a feed through the monitor for feedback purposes. Done!
Again I contact Andy at Matrix but this time I just simply tell him that I am at a point of distrust with his product. Again he asks if I have checked my Cables. Really... again with the cables? This time he makes me pay for the shipping to send it back. again after a week of him having the amp I have heard nothing. I contact him to no avail. Then finally I see that a payment has been made to Paypal account but for only $720.00. I paid $849.00 plus shipping and plus return shipping. I try to contact him and he responds that there is absolutely nothing wrong with the amp and that the chassis is all scratched as well as the faceplate and that he charged me to replace the chassis as it was not taken care of. I should have taken pictures of that unit before I shipped it. I sent it back in the original box with no scratches of any kind to that unit. But as I said before there is no way to prove anything because these units have no serial number or any way to identify them.
So in summary I will say this:
Matrix Amps sound amazing!
Matrix has a very poor customer support experience!
The owner can be quite insulting and protective of his product.
And most importantly; the quality of the product DOES NOT LIVE UP TO THE HYPE!!
OKAY RANT OVER SORRY IT WAS SO LONG...
I bought the Matrix GT1000FX 2U Amp last October 2021. Being very excited that I was going to have a product that had been getting RAVE reviews for being used with the Fractal Product line. And quite a history as well. When I received the unit I unpacked it and immediately installed it in my rack with my Axe FX 3. Excited as hell to hear what all the fuss was about. Powered up the rack and absolutely nothing from the GT1000FX no power no lights... nothing. Sooo... I tried to contact Matrix to no avail. I later found, after quite a bit of research, a contact here in the US ( Andrew Hunt ) whom, I found out, was indeed the designer and owner of Matrix Amplification. I first found his email and sent a message to him about the problem I was having. No response. After some more research I found a telephone number and called it. Low and behold someone answered, it was the man himself Andrew (Andy) Hunt. After speaking with him for a bit and doing some troubleshooting over the phone it turned out to be the voltage selector on the inside of the chassis that was set wrong. Opened up the unit and set the voltage selector to the proper setting for US use and away we go.
About a week later I was working with my system, creating some presets in the AxeFX3 and the amp started acting funny. The "A" channel started cutting in and out and then went out all of the way. Soo... I called Andy again and explained what was happening. After a long lecture, about how 99% of this type issue has been a cable issue, I heeded his advise and purchased all new cables and tried again... NOTHING! I contacted him again and explained it all to him again. And again the lecture about cabling. I assured him that I had tried everything. He agreed to have the amp returned for repair. After about two weeks I contacted him to find out the status of my amp and he told me that the amp was working perfectly and there was no issue that he could find. Again he mentioned how 99% of the issues found are due to bad cabling. Again I reiterated that I had replaced all cables with new ones and there was no change. I requested a new amp for a replacement and after going back and forth he finally agreed. Or so I think he did because there is really no way to tell as none of these amps have a serial number or a manufacture date or anyway to identify that it is different from any other one. So I receive the "NEW" amp back about a week later (3 weeks without the amp) and it seems to be working fine. Woohoo we are back we are back! So I finally get to finish polishing my presets for use with the Matrix and start using it LIVE! Sounds fantastic! I do 2 shows with my band and it is amazing!
Everything is working perfectly for about a month or so. It is now late February 2022 and I am creating a new preset for a brand new song the band has written. I get it completed and shut everything down that night. I get up the next morning and go to turn everything back on to check how the preset sounds after having a little time to let my ears rest and the amp does not power up. No lights nothing. Well Crap, here we go again. So I try all weekend to get a hold of Andy and no response. I finally get him on the phone on Monday and we go through everything and he determines that the power supply has failed. So I send it back again. Another 2 weeks go by, from the time I shipped it, and try contacting him to get a status update no answer. The next day I get a short email stating that the amp has been shipped back to me. No tracking number offered. Another week goes by and I finally get the amp back. Again it is working fine. Three more shows later and about 2 months and guess what... the "A" channel starts cutting in and out again. It happens during a show. I don't realize it because my band uses IEM system. The house sound man comes upon stage in between songs and tells me what is going on. My setup is direct out to FOH (stereo) plus 2 mics on my cab (an amazing sound). I told him to just shut down the mics and send me a feed through the monitor for feedback purposes. Done!
Again I contact Andy at Matrix but this time I just simply tell him that I am at a point of distrust with his product. Again he asks if I have checked my Cables. Really... again with the cables? This time he makes me pay for the shipping to send it back. again after a week of him having the amp I have heard nothing. I contact him to no avail. Then finally I see that a payment has been made to Paypal account but for only $720.00. I paid $849.00 plus shipping and plus return shipping. I try to contact him and he responds that there is absolutely nothing wrong with the amp and that the chassis is all scratched as well as the faceplate and that he charged me to replace the chassis as it was not taken care of. I should have taken pictures of that unit before I shipped it. I sent it back in the original box with no scratches of any kind to that unit. But as I said before there is no way to prove anything because these units have no serial number or any way to identify them.
So in summary I will say this:
Matrix Amps sound amazing!
Matrix has a very poor customer support experience!
The owner can be quite insulting and protective of his product.
And most importantly; the quality of the product DOES NOT LIVE UP TO THE HYPE!!
OKAY RANT OVER SORRY IT WAS SO LONG...
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