I'm going to make this short, as it's my anniversary and the wife and I were headed out to dinner, but our hot water tank blew, requiring us to call a plumber and put the night on hold, and now I'm trying to salvage things.
Anyway, with the night seemingly ruined, $1,250 spent on a plumber and new heater, nothing better to do, and trying to stay out of the way of my rather pissed off wife (justifiably so), I sent Matrix an email to inquire about a behavior my Matrix GT1000FX 2 Unit was exhibiting that I was curious about. It's 6:30 PM here in Boston, and I guess that means almost midnight in the UK. I got an email from Andy within 10 minutes, and then, before I could even respond to Andy's email, I received a phone call from Matt. Matt spent 30 minutes on the phone with me, got me straightened out and all was good.
Simply amazing that a company would do that at midnight, on a weekend for musician who wasn't even at a gig or any other career dependent situation.
Thanks again to Andy and Matt, and I just wanted to let the everyone here know how serious these guys are about backing up their product.
Anyway, with the night seemingly ruined, $1,250 spent on a plumber and new heater, nothing better to do, and trying to stay out of the way of my rather pissed off wife (justifiably so), I sent Matrix an email to inquire about a behavior my Matrix GT1000FX 2 Unit was exhibiting that I was curious about. It's 6:30 PM here in Boston, and I guess that means almost midnight in the UK. I got an email from Andy within 10 minutes, and then, before I could even respond to Andy's email, I received a phone call from Matt. Matt spent 30 minutes on the phone with me, got me straightened out and all was good.
Simply amazing that a company would do that at midnight, on a weekend for musician who wasn't even at a gig or any other career dependent situation.
Thanks again to Andy and Matt, and I just wanted to let the everyone here know how serious these guys are about backing up their product.
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