It's just a point of view....
When I was working as a desk repair technician for Clair Brothers Audio Europe back the days (2005 - 2007) - I worked closely together with R&D, service/support from Yamaha (alongside other brands just as Digidesign, MIDAS, Innovason, Digico, Harrison, ShowCo, Panasonic/Ramsa, Soundcraft etc.) - had schematics, parts, 24/7-support calls from very friendly people form japan, germany (european distribution)- all for free!!! Stunning support - absolutely perfect in many ways! Sending out parts for a Elton John tour, 12 hours before truck load in - got them right on the spot!!!
But we bought many PM1D systems, many 5000-series 52/4 frame analogue desks, some M4000-48, M3000-40s, 02R/96, DM2000, so many (!!) PM5D-RH desks, alongside with the DSP5D units, Optocore converters, cables, extra power supply units, software plug-ins, add. I/O cards, stuff etc. - worth over 25 million bucks.....
it's just a point of view....
they all care about their customers - and nobody works for free, they were somehow all the same (and have to pay for taxes, rentals, food, personal fun...etc.) - it's just "another" point of view!
cheers