ianx
Experienced
I bought an LP Trad last fall. The nut was cut pretty tight and the frets were a little high, so the shop tech replaced the nut and filed the frets. The guitar seemed to have tuning issue, I could tune the guitar, put it on a stand, return 15-20 min later and it would be flat, the tuning would go sharp after being played. Gibson sent replacement tuners, that didn't fix the problem. I noticed that when fretting the 3rd string at the second fret with minimal pressure, the guitar would go 4-6 cents sharp. I contacted Gibson and got a RA#. I shipped the guitar in early April, Gibson received the guitar on April 15th. I contacted Gibson in early May To get an update and customer service read the notes to me, "The strings were not properly stretched, I stretched the strings and played for approximately 15 minutes with heavy bends and the guitar stayed in tune". I told customer service that the strings had 3 gigs on them, but I had loosened the strings to clean the guitar before sending for service, then re-tuned the guitar. I managed to get a hold of the tech working on the guitar and and explained why the strings may have seemed to need stretching. I also told him about the guitar going abnormally sharp when fretting, he told me he was going to do a full set-up and check it again. After several subsequent calls customer service has no further info.
Going on 90 days since Gibson received the guitar and no indication of an eta. Customer service claims that the guitar is still in the custody of repair. Since Gibson has no information other than the initial notes from early May, I'm considering reporting the guitar stolen and letting the police and insurance company deal with Gibson.
Going on 90 days since Gibson received the guitar and no indication of an eta. Customer service claims that the guitar is still in the custody of repair. Since Gibson has no information other than the initial notes from early May, I'm considering reporting the guitar stolen and letting the police and insurance company deal with Gibson.