mworkman
Experienced
I know you don't want to hear it but if you spent as much time and energy plugging your guitar in and working on presets that sound good as you do trying to figure out if your unit is "broken" or not you'd have all your patches ready.
When you plug your guitar in and play through the presets does it sound good to you? Can you make some "tweaks" that would make it sound good to you? Spend your time on that.
Or at the very least... send the unit back and have support check it out. If Fractal says it meets specs then have them send it back to you and get to work playing music. If it doesn't check out you can either (a) have them keep it and get your money back (if its within the trial period) or (2) have them fix it and send it back.
When you plug your guitar in and play through the presets does it sound good to you? Can you make some "tweaks" that would make it sound good to you? Spend your time on that.
Or at the very least... send the unit back and have support check it out. If Fractal says it meets specs then have them send it back to you and get to work playing music. If it doesn't check out you can either (a) have them keep it and get your money back (if its within the trial period) or (2) have them fix it and send it back.