Dead pixel on Axe-FX III Turbo color display

[ZackBerw]

Hey there everyone,

So I just got my first Axe Fx two weeks ago, only to wake up this morning to find what I suspect is a dead pixel right in the middle of the screen. Which is really upsetting/heartbreaking to me, considering the price tag and how recently I've acquired the unit after waiting a decade to finally take the plunge. It's been sitting in my home studio since I got it, so I have no idea what possibly could've caused this, as it was perfectly fine last time I used the unit.

Is there anything I can do to try and remedy this issue, without having to send it back already? Would reseting all system parameters help, or is it just a lost cause?
Any help would be greatly appreciated! Thanks!

 

[Admin M@]

That looks like an unfortunate and very rare defect in the display itself.
There's nothing you can do at home. Please contact us via support@fractalaudio.com

 

[Fro68]

Six minutes for a response from the factory. Can’t beat that kind of customer service.

 

[ZackBerw]

That looks like an unfortunate and very rare defect in the display itself.
There's nothing you can do at home. Please contact us via support@fractalaudio.com

Well shoot... Fair enough and will do. Thanks for the speedy response. It's really appreciated!