I'm in a panic.
Played three services at church this past weekend issue free. Worked like a charm like it always does.
I just fired it up for the first time since church today and it's doing all sorts of weird stuff. I'm afraid something happened to it in transport or after our last set on Sunday.
When adjusting the input level in the I/O, I only really have guitar sound, and bad at that, below 5%. As I go up, it crackles and comes in and out. I also have a ton of noise all the time now. I've attached a video below.
I'm hoping I've screwed up a setting or something, but I just did a settings reset. I've also loaded the latest firmware just a couple of minutes ago to no avail. Tried different cables. Connected and disconnected everything etc etc. The external audio is just an XLR out of the Axe into a Focusrite interface, out to a pair of Yamaha monitors. This noise is is present in the headphone jack as well.
Any ideas?
Is there anyone or does Fractal offer service in the CONUS? This is my only way to play guitar aside from a couple of plugins. I did buy it second hand, if that matters in regards to Fractal being willing to service the unit. I'll happily pay, I just want my unit working
Played three services at church this past weekend issue free. Worked like a charm like it always does.
I just fired it up for the first time since church today and it's doing all sorts of weird stuff. I'm afraid something happened to it in transport or after our last set on Sunday.
When adjusting the input level in the I/O, I only really have guitar sound, and bad at that, below 5%. As I go up, it crackles and comes in and out. I also have a ton of noise all the time now. I've attached a video below.
I'm hoping I've screwed up a setting or something, but I just did a settings reset. I've also loaded the latest firmware just a couple of minutes ago to no avail. Tried different cables. Connected and disconnected everything etc etc. The external audio is just an XLR out of the Axe into a Focusrite interface, out to a pair of Yamaha monitors. This noise is is present in the headphone jack as well.
Any ideas?
Is there anyone or does Fractal offer service in the CONUS? This is my only way to play guitar aside from a couple of plugins. I did buy it second hand, if that matters in regards to Fractal being willing to service the unit. I'll happily pay, I just want my unit working