I've been using 3 CLR Neo's for several years now and love them. I know others have had issues with Atomic, but I haven't experienced any of that so far. Tom even called me on a Saturday morning once when I needed help so there is that too. Maybe it's an issue of when we have a bad experience, we tell ten people. If we have a good experience, we only tell two people. So we tend to see more negative reactions than positive reactions. Just a thought...
I've been using 3 CLR Neo's for several years now and love them. I know others have had issues with Atomic, but I haven't experienced any of that so far. Tom even called me on a Saturday morning once when I needed help so there is that too. Maybe it's an issue of when we have a bad experience, we tell ten people. If we have a good experience, we only tell two people. So we tend to see more negative reactions than positive reactions. Just a thought...
As a business owner for 20+ years, I don't get it. How do you not have a formal process in place to deal with and respond to customer support inquiries? Help desk software is cheap. Customer emails shouldn't be going into a black hole.it’s the getting his attention people have complained about.