Hey mate,Due to the rapidly evolving situation we have instituted the following precautions:
1. All packages arriving at Fractal Audio shall be placed in a two-day quarantine and the packaging sprayed with disinfectant.
2. Any employees who can work at home are working at home.
Because of those precautions service and support may suffer. Products sent for repair will naturally be delayed in the processing of the repair. Support staff may not be immediately available to answer inquiries.
The package quarantine also extends to any packages received from abroad and from our vendors. This may lead to delays in order fulfillment and processing of the FM-3 waiting list.
Thank you for your understanding during this difficult period.