I just spent an hour with "Ganesh" trying to fix Acrobat not opening. There is a link in there support area to a file that fixes the EXACT problem I am having but the link is broken.
Went something like this:
A: Welcome to Adobe automated support. What is your issue?
Me: I need the acrofix.zip file but the link is broken.
A: Can you be more specific? Is your problem related to registering your software?
Me: I need the acrofix.zip file. The link is broken. I can't imagine being any more specific than that.
A: Please wait while we transfer you to a representative.
Jeopardy music.......
A: Hi, this is Consuela. How can I help you?
Me: I need the acrofix.zip file but the link is broken.
A: I'm sorry I don't understand.
Me: I need the acrofix.zip file referenced in this page (provides html address) but the link is broken.
A: Can you be more specific? Is this a registration issue?
Me: (Argggggghhhhhhh). I need a file. There is a link to said file but the link is broken.
A: Let me transfer you to tech support.
More Jeopardy music........
A: Hi, this is Ganesh, what is being the nature of your problem?
Me: I need the acrofix.zip file but the link is broken.
A: Can you be more specific?
Me: I need the acrofix.zip file referenced in this page (provides html address) but the link is broken.
A: What is you account information?
Me: Provides info.
A: I do not see an active subscription.
Me: I don't have a "subscription". I have physical media that I bought that does not work. The file I need will make it work.
A: What is the serial number?
Me: What do you need that. I'm not looking for a cure for world hunger. I just need the file but the link is broken.
A: I cannot assist without a serial number.
Me: Ugh, where do I find that?
A: It would be provided with your subscription.
Me: Once again, I do not have a "subscription". I have physical media.
A: What is the version:
Me: Acrobat 10.1.16.
A: I can't help you with that.
Me: What? Just give me the friggin' file. There's a link. The file must be somewhere.
A: I will be referring you to online support. You can post your question there.
Me: Just give me the damned file for chrissakes.
Back and forth for 15 minutes.
Me: Go f*ck yourself.
Went something like this:
A: Welcome to Adobe automated support. What is your issue?
Me: I need the acrofix.zip file but the link is broken.
A: Can you be more specific? Is your problem related to registering your software?
Me: I need the acrofix.zip file. The link is broken. I can't imagine being any more specific than that.
A: Please wait while we transfer you to a representative.
Jeopardy music.......
A: Hi, this is Consuela. How can I help you?
Me: I need the acrofix.zip file but the link is broken.
A: I'm sorry I don't understand.
Me: I need the acrofix.zip file referenced in this page (provides html address) but the link is broken.
A: Can you be more specific? Is this a registration issue?
Me: (Argggggghhhhhhh). I need a file. There is a link to said file but the link is broken.
A: Let me transfer you to tech support.
More Jeopardy music........
A: Hi, this is Ganesh, what is being the nature of your problem?
Me: I need the acrofix.zip file but the link is broken.
A: Can you be more specific?
Me: I need the acrofix.zip file referenced in this page (provides html address) but the link is broken.
A: What is you account information?
Me: Provides info.
A: I do not see an active subscription.
Me: I don't have a "subscription". I have physical media that I bought that does not work. The file I need will make it work.
A: What is the serial number?
Me: What do you need that. I'm not looking for a cure for world hunger. I just need the file but the link is broken.
A: I cannot assist without a serial number.
Me: Ugh, where do I find that?
A: It would be provided with your subscription.
Me: Once again, I do not have a "subscription". I have physical media.
A: What is the version:
Me: Acrobat 10.1.16.
A: I can't help you with that.
Me: What? Just give me the friggin' file. There's a link. The file must be somewhere.
A: I will be referring you to online support. You can post your question there.
Me: Just give me the damned file for chrissakes.
Back and forth for 15 minutes.
Me: Go f*ck yourself.