Dear All,
In a matter of days, the release of the new Company, the new web-site, the new support system, and new products will be introduced. Everything is about to get better. Thank you for the patience of those who were awaiting feedback of some kind. I am catching up, and the new support system will insure very short email wait times for EVERYONE- existing and new customers alike.
Most of you know that existing customers come first- and while there are 5 or so people that haven't had the best service, there are hundreds who are very happy- and I thank all of you. Most of you also know I don't usually post responses to complainers, so they have a right to speak as well.
The new web-site has a trouble ticketing system-- fill out the issue- and it WILL get taken care of quickly. If you have current issues or open items- fill out the trouble-ticket when the new web-site goes up (Monday I believe) and then you will receive priority.
ALSO:
1. Liquid-Tracks LT-50 and LT-100 will be released on Monday. Everyone purchasing one will receive an LT-100 for the LT-50 Pricing as a special opening offer.
2. I have had awful problems with parts suppliers, especially my enclosure manufacturer. It is the cause of most if not all of the delays on Liquid-Foot products. Those days are near gone- I have 2 new metal fabrication suppliers and so far so good! We have new assemblers here in the United States which will be making endless supplies of our products, and TIMELY!
3. The time to market for the next products will be much quicker now- Liquid-Router (Audio switcher), and two new products will be coming very soon. Wanted Liquid-Tracks to launch without issues. Wanted to get the support and service systems in place so we can provide great support for both existing and new customers.
4. New Web-Site, New Forum will be POSTED on this forum site.
Thank you. I very much appreciate everyone's patience and excitement. Things took a bit longer to setup then I would have liked, but we are almost there now!
Jeff