Ridiculous(ly good) service

[Scented Meat]

Before I scrubbed in to do a case this morning I checked: my FM9 was out for delivery to be serviced.

When I just got back to my desk I had 2 emails from FAS: the first, that my device had been received by their service department, and the second (an hour later) that it had been repaired and was being shipped back to me (with tracking number).

I am not worthy.

 

[ruso]

Before I scrubbed in to do a case this morning I checked: my FM9 was out for delivery to be serviced.

When I just got back to my desk I had 2 emails from FAS: the first, that my device had been received by their service department, and the second (an hour later) that it had been repaired and was being shipped back to me (with tracking number).

I am not worthy.

They definitely set the bar for customer service.

 

[Texan_II_Driver]

Curious, did they make you pay shipping to the repair center or send you a prepaid label?

 

[bleujazz3]

 

[Scented Meat]

Curious, did they make you pay shipping to the repair center or send you a prepaid label?

I (gladly) paid to ship it there, and would've paid for the repair (as the damage was my fault) but was not billed. Hard to beat.

 

[Bruce Sokolovic]

Fantastic. Similar experience with Slate Audio with my design flawed headphones. 6 hours from opening a ticket to getting a shipping confirmation.