Resolved: Forum Outbound Email Issues

Admin M@

Admin M@

Administrator
Fractal Audio Systems
Moderator
All,

Please be advised that our email provider has reported a problem which is affecting the ability of our forum to send emails. This affects thread notifications, new member confirmation, and 2FA emails. We are working to get this resolved.
 
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Is this just affecting gmail recipients? They have recently tightened up their sender authentication requirements.
 
Problems remain with sending 2FA codes and possibly other emails to Gmail. We continue to work on improving this situation.
 
I'm getting my 2FANs but always in my junk folder for some reason starting a couple of weeks ago.
 
Adding to this, we have also been working on domain level verification for emails sent from our support system. As of today, I can confidently report that our system now meets the requirements for preventing messages from being automatically flagged as spam by gmail.
 
I have started to get emails again in my regular inbox and not my junk folder.

Edit:
Thought I would make clear that I have Comcast as my ISP and Mail Server!😉
 
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For the sake of those using mail providers other than gmail, the changes made should improve deliverability universally.
This applies not only to our forum, but to support emails as well.
 
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