Reporting on the guitar:
I like it as far as far as how it feels in my hands, the plek job is nice, the nut is well done, but the electronics are screwy. I won't go into detail, no need to. The guitar is broken.
Oh well!
I'll send it back and get store credit. I rarely if ever send things back. I've been wanting to get some rack drawers for the recording desk, some guitar tools, and supplies.
Sorry your guitar isn't right. I've had problems with Sweetwater, so much so that I won't do business with them again. I almost spoke up when I saw you were going to use Sweetwater, but didn't want to be "that guy". Sounds like the issue with you guitar should have been found with the "55-point inspection" they brag about - before they did the plek and nut work.
I bought three guitars, $2000+ each, from Sweetwater last year (pre-COVID) and ALL of them had problems. Sadly, Sweetwater didn't do much to help. I returned one of the guitars and repaired the other two. On one of the repairs, I sent it back for repair and it was sent back to me still inop. I ended up taking the guitar apart, plugging in my soldering iron and fixing the "dead" bridge pickup myself. They sent me three sets of strings for my trouble.
Later, I got the usual "checking in" email from the salesman, many months after the last issue and I told him I wouldn't do business with them again, even after over 20 years of doing so.
Here's part of my last email exchange:
"...
My latest experiences with Sweetwater were so disappointing, that I decided I wouldn't do business with them again.
...
That was the last straw for me.
Guitar arrived not working, dead bridge pickup.
Returned to Sweetwater for repair.
Guitar wasn't fixed.
I fixed the guitar myself.
Received three sets of guitar strings for my troubles. (Repairing myself, plenty of emails back and forth, two extra trips to drop-off/pickup the guitar for shipping).
Another guitar ordered at the same time. Pickguard very noticeably "lifted" above the body on the lower horn. Inspection revealed a wood chip from the body at the screw hole preventing the Pickguard from seating properly.
Similar problem with another guitar around that time that I returned.
These are problems that should have been caught on the 55-point Inspection.
I'm adept at fixing plenty of things on guitars, but don't expect to have to repair a new guitar upon receiving it.
..."
I'd had other issues with Sweetwater before, over the years (waiting weeks on custom-order pickups that were wrong, for example). Sorry for sounding so negative.
I'm sure many of their customers are happy and have nothing but good things to say. I hope your experience is better than mine and that Sweetwater does right by you and turns this into a positive experience for you.