jma
Inspired
For anyone thinking about ordering a custom-made Suhr, read this first.
Seven months ago I put $1000 down on an order for a custom Suhr. I spent the next two months with the local dealer hashing out errors and unexpected changes with the work order. (Yes, we can give you that special feature. Oops! No we can’t… Did you want a mid-cut? I thought you meant mid-boost…) It took four revisions to get the work order correct. Even after that, Suhr would contact me at various points in the production asking things like, “Did you want a satin or gloss finish on the neck?”, and “How did you want the 5-way switch configured?” I only spent two months going over these details with the dealer.
Every month I would send an email trying to get an update on the status of the order, waiting for the next thing to go wrong. For the past two months it seemed like there was no progress at all. Then after my last inquiry I got a reply from Suhr customer service that said, “there was an issue with the body and we are unable to use it for the build”. No further details were given. At this point I have absolutely no expectation that my order will be finished before the end of the year. I have even less expectation that I will receive what I ordered. One thing is certain: I will never buy another custom-made Suhr, ever.
I’m presently scouring the web for a PRS Johnny Hiland, hands down the best-sounding, best-playing guitar I have ever owned, and the only model I regret selling. (If it's so great, why did I sell it? To get the deposit money for the Suhr. Oh, cruel irony...)
Seven months ago I put $1000 down on an order for a custom Suhr. I spent the next two months with the local dealer hashing out errors and unexpected changes with the work order. (Yes, we can give you that special feature. Oops! No we can’t… Did you want a mid-cut? I thought you meant mid-boost…) It took four revisions to get the work order correct. Even after that, Suhr would contact me at various points in the production asking things like, “Did you want a satin or gloss finish on the neck?”, and “How did you want the 5-way switch configured?” I only spent two months going over these details with the dealer.
Every month I would send an email trying to get an update on the status of the order, waiting for the next thing to go wrong. For the past two months it seemed like there was no progress at all. Then after my last inquiry I got a reply from Suhr customer service that said, “there was an issue with the body and we are unable to use it for the build”. No further details were given. At this point I have absolutely no expectation that my order will be finished before the end of the year. I have even less expectation that I will receive what I ordered. One thing is certain: I will never buy another custom-made Suhr, ever.
I’m presently scouring the web for a PRS Johnny Hiland, hands down the best-sounding, best-playing guitar I have ever owned, and the only model I regret selling. (If it's so great, why did I sell it? To get the deposit money for the Suhr. Oh, cruel irony...)