I recently had an interaction with Tom King, the main man at Atomic. Tom was great to work with. He was helpful, knowledgeable and patient, even though the problem I was asking for help with I could have solved on my own with a little more initiative on my part. What was disconcerting was the erratic communication. I asked for help via the Atomic support email address on April 10th. I received a response from Tom on April 14th saying that he would get back to me in the next few days because he was currently out of town. This was fine with me, and I thought was a reasonable response. Then, despite multiple additional email sent trying to setup a time to discuss the problem, I didn't hear from him for close to 2 months. When I finally did hear from him his service was top notch. But those weeks of radio silence were pretty uncomfortable.
I have zero inside knowledge, so this is just my speculation, but it seems to me that he is trying to do everything by himself, and there is more to be done than one person can do. My CLR sounds great. But, after it took almost two months to get a response, I realized that I had no guarantees if the device failed. It's a great FRFR, no question about it. But it makes for a not so great, oversized paperweight if it breaks and takes weeks or months to get support.
