Jiffzillla
Experienced
I know we all appreciate the level of customer service that we receive from Fractal Audio Systems, so I thought I'd give some love to another company who went above and beyond with me recently.
At the suggestion of a friend of mine who is a salesperson at Guitar Center, I started using Cleartone strings a couple of years ago. (Was using D'Addario) I really liked the way the Cleartone strings sounded and they had the advantage of being coated, (promoting longer string life) but they didn't sound like they were coated. I was very pleased with them all the way around. So after deciding that I was switching brands, I bought about 15 sets or so. When I was getting down to the last couple sets, I went back to GC and bought about 12-15 more sets of strings. I seemed to notice that the newer sets seemed to feel a little stiffer than the sets I had originally bought. (The B string in particular) It almost felt like they were about 1/2 a gauge heavier than they should have been.
I posted about this on Cleartone's Facebook page. Not a complaint though. Really just putting out feelers and seeing if anyone else had a similar experience. A few hours later, I received a message from Joe Iacobellis. A Cleartone rep. He had read my post and wanted to make up for the trouble I'd had. He asked for my address and said he'd send me some strings. I sent him a message back with my address and thanked him for his attention to my post. But also told him that it really wasn't necessary. A couple days later, I went out my front door and there was a package on my doorstep from Cleartone strings. I opened the package and Joe had sent me 12 sets of strings!! Easily over $150 worth of strings. Just awesome. I was very happy and incredibly grateful for the gesture. I sent Joe another message to thank him and asked if I could post about my experience online. (I asked for permission because I didn't want people to think that a complaint = free strings. LOL) He said it was absolutely fine if I shared my experience with others. So there it is, folks. More awesome customer service in 2010. Who would have thought?
If you find yourself wanting to try another brand of strings, give the Cleartones a shot. They ARE great strings, but they back 'em up too!
At the suggestion of a friend of mine who is a salesperson at Guitar Center, I started using Cleartone strings a couple of years ago. (Was using D'Addario) I really liked the way the Cleartone strings sounded and they had the advantage of being coated, (promoting longer string life) but they didn't sound like they were coated. I was very pleased with them all the way around. So after deciding that I was switching brands, I bought about 15 sets or so. When I was getting down to the last couple sets, I went back to GC and bought about 12-15 more sets of strings. I seemed to notice that the newer sets seemed to feel a little stiffer than the sets I had originally bought. (The B string in particular) It almost felt like they were about 1/2 a gauge heavier than they should have been.
I posted about this on Cleartone's Facebook page. Not a complaint though. Really just putting out feelers and seeing if anyone else had a similar experience. A few hours later, I received a message from Joe Iacobellis. A Cleartone rep. He had read my post and wanted to make up for the trouble I'd had. He asked for my address and said he'd send me some strings. I sent him a message back with my address and thanked him for his attention to my post. But also told him that it really wasn't necessary. A couple days later, I went out my front door and there was a package on my doorstep from Cleartone strings. I opened the package and Joe had sent me 12 sets of strings!! Easily over $150 worth of strings. Just awesome. I was very happy and incredibly grateful for the gesture. I sent Joe another message to thank him and asked if I could post about my experience online. (I asked for permission because I didn't want people to think that a complaint = free strings. LOL) He said it was absolutely fine if I shared my experience with others. So there it is, folks. More awesome customer service in 2010. Who would have thought?
If you find yourself wanting to try another brand of strings, give the Cleartones a shot. They ARE great strings, but they back 'em up too!
